Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Junior Business Analyst until the end of May 2025 on a rate of £19.59/hour PAYE – working 37 hours per week, Monday to Friday 8:30-17:00 (flexible). This role will be hybrid based – working in the office mostly on Tuesdays and Wednesdays.
Responsibilities:
 
– The implementation of a Contact Centre (CC) and Customer Relationship Management (CRM) software solutions to meet the organisation’s business needs.
– Documenting requirements, looking at As Is and To Be processes.  There are two current CRM systems that will be merged into the new solution. 
– Writing User Stories that meet the definition of ready and Acceptance Criteria for validating the definition of done. 
– Collaborate with various stakeholders to gather and document detailed requirements. 
 
Essential Skills:
 
– Experienced Business Analyst
– Requirement elicitation, prioritisation and management
– Documenting As Is and To Be Processes
– Capturing future requirements
– Documenting procedures
– Writing User Stories and Acceptance Criteria
 
Desirable Skills:
 
– Experience in CRM and or Contract centre environments
– MS Visio
– Experience of Data Warehousing projects
 
If you would like to hear more about this opportunity please get in touch.