Digital Health System Support Engineer
Venesky-Brown’s client, a public sector organisation in Norfolk, is currently looking to recruit a Digital Health System Support Engineer until the 31st of January 2026 on a rate of £16.84/hour PAYE – working 37.5 hours per week, Monday to Friday. This role will be based in Norfolk.
Responsibilities:
– Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them
– Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes.
– For all requests that cannot be directly resolved, provides an effective interface between users and service providers. Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily. Handles all complaints efficiently and professionally.
– Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised
– For all requests that cannot be directly resolved, provided an effective interface between the Digital Health department, users and service providers.
– Ensures that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
– Regularly monitors the incidence, status and speed of resolutions of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services
– Ensures that all normal housekeeping and other routines are carried out according to agreed schedules
– Providing immediate problem solving for peripherals such as barcode readers, scanners and printers etc. Liaising with suppliers as necessary.
– Reviews and develops procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the installed hardware and software
– Participating in the weekend backup rota as required. Participating in the offsite rota, travelling, and supporting other organisational locations – a full driving license is required for this role.
– To offer support to the 1st Line Digital Service Desk team members by knowledge sharing and transfer of skills to allow them to triage tickets effectively before passing across
– To ensure that the organisation’s assets used in the provision of Digital Health are looked after and that instances of damage / theft are reported along with any relevant asset management processes adhered to.
Essential Skills:
– IT Degree /HND or Equivalent Experience
– Experience of the IT systems lifecycle
– Outgoing with effective communication skills
– Good understanding of computer networking techniques and their application
– Abreast of current technology developments, standards, and their applications
– Experience of working with third party suppliers
– Logical, rational thinker, Able to remain calm under pressure
– Investigator
– Problem solver
– Completer / finisher
– Proactive with drive and enthusiasm
– Effective role model, demonstrating the organisation’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
– Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Desirable Skills:
– Recognised management and/or informatics qualification
– Experience in leading and managing teams
– IT project management
– IT project planning
– Understanding of healthcare systems and marketplace
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them
– Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes.
– For all requests that cannot be directly resolved, provides an effective interface between users and service providers. Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily. Handles all complaints efficiently and professionally.
– Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised
– For all requests that cannot be directly resolved, provided an effective interface between the Digital Health department, users and service providers.
– Ensures that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
– Regularly monitors the incidence, status and speed of resolutions of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services
– Ensures that all normal housekeeping and other routines are carried out according to agreed schedules
– Providing immediate problem solving for peripherals such as barcode readers, scanners and printers etc. Liaising with suppliers as necessary.
– Reviews and develops procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the installed hardware and software
– Participating in the weekend backup rota as required. Participating in the offsite rota, travelling, and supporting other organisational locations – a full driving license is required for this role.
– To offer support to the 1st Line Digital Service Desk team members by knowledge sharing and transfer of skills to allow them to triage tickets effectively before passing across
– To ensure that the organisation’s assets used in the provision of Digital Health are looked after and that instances of damage / theft are reported along with any relevant asset management processes adhered to.
Essential Skills:
– IT Degree /HND or Equivalent Experience
– Experience of the IT systems lifecycle
– Outgoing with effective communication skills
– Good understanding of computer networking techniques and their application
– Abreast of current technology developments, standards, and their applications
– Experience of working with third party suppliers
– Logical, rational thinker, Able to remain calm under pressure
– Investigator
– Problem solver
– Completer / finisher
– Proactive with drive and enthusiasm
– Effective role model, demonstrating the organisation’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
– Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Desirable Skills:
– Recognised management and/or informatics qualification
– Experience in leading and managing teams
– IT project management
– IT project planning
– Understanding of healthcare systems and marketplace
If you would like to hear more about this opportunity please get in touch.
