ICT Service Desk Manager
Venesky-Brown’s client, a public sector organisation with various locations across Scotland, is currently looking to recruit a ICT Service Desk Manager for an initial 3 month contract with option to extend on a rate of £195.09/day PAYE – working 37 hours per week (09:00 to 17:00, Monday to Friday, however service desk is 24/7 so some evening / night / weekend shifts may be required). This role will be hybrid working.
Responsibilities:
– Provide Service Desk Management support.
– Perform GAP analysis on the ICT Service Desk and use their experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests.
Essential Skills:
– Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field.
– Significant experience of working in an ICT service or support function with proven ability of managing service desk functions.
– Experience of incident management across varying technologies
– High level of familiarity of the concepts, standards, technology, tools, procedures, hardware, software, and services in use for delivering IT services is required.
– High level of knowledge of legislation, best practices and procedures surrounding IT.
– Experience of Change managing applications, end user devices, network infrastructure and telecommunications systems and services in an ITIL compliant environment.
Desirable Skills:
– Qualified in ITIL service management
– Experience of using / developing SysAid ITSM tool.
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Provide Service Desk Management support.
– Perform GAP analysis on the ICT Service Desk and use their experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and effective management of all service requests.
Essential Skills:
– Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field.
– Significant experience of working in an ICT service or support function with proven ability of managing service desk functions.
– Experience of incident management across varying technologies
– High level of familiarity of the concepts, standards, technology, tools, procedures, hardware, software, and services in use for delivering IT services is required.
– High level of knowledge of legislation, best practices and procedures surrounding IT.
– Experience of Change managing applications, end user devices, network infrastructure and telecommunications systems and services in an ITIL compliant environment.
Desirable Skills:
– Qualified in ITIL service management
– Experience of using / developing SysAid ITSM tool.
If you would like to hear more about this opportunity please get in touch.
