Lead Operational Comms Engineer
Venesky-Brown’s client, a public sector organisation in Cambuslang, is currently looking to recruit a Lead Operational Comms Engineer on a permanent basis on a salary of £45,786/annum. This role will be based in Cambuslang.
Responsibilities:
– Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs).
– Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to benefit the organisation.
– Complete training courses as necessary to ensure ongoing compliance with mandatory requirements in a range of key subjects, such as cyber safety, health, and safety, DSE.
– Contribute to the development, implementation, and management of quality standards across the Digital and Technology Services Operations team.
– Lead a documentation culture within Digital and Technology Services to ensure high quality documentation in the relevant subject matter(s) is produced, maintained, and utilised effectively. Documentation of solutions and maintenance and support processes and standards.
– Lead and encourage collaboration between direct reports and other teams within Digital and Technology Services. Provide technical leadership on the implementation of developed solutions. Including analysis, development and implementation of appropriate performance and capacity management of all operational comms solutions.
– Inspire and motivate direct reports to provide an exceptional customer centric technical support service. Provide training/advice/mentoring to other members of staff, of similar level or below when required and assist in the development of staff training.
– Undertake a range of line management duties for direct reports, including management of annual leave, daily task assignments, personal development planning, performance, and absence management.
– Provide subject matter expertise and technical input to relevant procurement activities, contributing to effective and positive procurement outcomes.
– Apply and give guidance to others on appropriate change governance where change activity is proposed or implemented to any Digital and Technology systems or assets, in line with departmental policy.
– Provide third line support on a day-to-day basis.
– Oversee Operational Comms life cycle management, upgrades, capacity management, incident, change and problem management. Implement ITIL based processes and procedures across the infrastructure, exploiting the use of the service desk system to its maximum extent.
– Maintain an in-depth knowledge of Operational Comms specialisms, providing expert advice regarding their application including supervision of specialist consultancy.
– Implement and manage proactive tools, techniques, and procedures to monitor the availability, performance, capacity and failure rates of all Comms infrastructure elements.
– Carry out any other task assigned by a Team or Senior Manager deemed commensurate to the role.
Essential Skills:
– HND in Digital Technology or Electronic Engineering related discipline
– Deep technical knowledge, and extensive experience in the management and support of relevant digital and operational comms technologies, and operational control systems
– Willingness and ability to learn new technical skills and keep them refreshed
– Experience of providing technical leadership to more junior colleagues, including within projects
Desirable Skills:
– University Degree in Digital Technology or Electronic Engineering related discipline or equivalent experience
– ITIL V4: Foundation certification or higher
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs).
– Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to benefit the organisation.
– Complete training courses as necessary to ensure ongoing compliance with mandatory requirements in a range of key subjects, such as cyber safety, health, and safety, DSE.
– Contribute to the development, implementation, and management of quality standards across the Digital and Technology Services Operations team.
– Lead a documentation culture within Digital and Technology Services to ensure high quality documentation in the relevant subject matter(s) is produced, maintained, and utilised effectively. Documentation of solutions and maintenance and support processes and standards.
– Lead and encourage collaboration between direct reports and other teams within Digital and Technology Services. Provide technical leadership on the implementation of developed solutions. Including analysis, development and implementation of appropriate performance and capacity management of all operational comms solutions.
– Inspire and motivate direct reports to provide an exceptional customer centric technical support service. Provide training/advice/mentoring to other members of staff, of similar level or below when required and assist in the development of staff training.
– Undertake a range of line management duties for direct reports, including management of annual leave, daily task assignments, personal development planning, performance, and absence management.
– Provide subject matter expertise and technical input to relevant procurement activities, contributing to effective and positive procurement outcomes.
– Apply and give guidance to others on appropriate change governance where change activity is proposed or implemented to any Digital and Technology systems or assets, in line with departmental policy.
– Provide third line support on a day-to-day basis.
– Oversee Operational Comms life cycle management, upgrades, capacity management, incident, change and problem management. Implement ITIL based processes and procedures across the infrastructure, exploiting the use of the service desk system to its maximum extent.
– Maintain an in-depth knowledge of Operational Comms specialisms, providing expert advice regarding their application including supervision of specialist consultancy.
– Implement and manage proactive tools, techniques, and procedures to monitor the availability, performance, capacity and failure rates of all Comms infrastructure elements.
– Carry out any other task assigned by a Team or Senior Manager deemed commensurate to the role.
Essential Skills:
– HND in Digital Technology or Electronic Engineering related discipline
– Deep technical knowledge, and extensive experience in the management and support of relevant digital and operational comms technologies, and operational control systems
– Willingness and ability to learn new technical skills and keep them refreshed
– Experience of providing technical leadership to more junior colleagues, including within projects
Desirable Skills:
– University Degree in Digital Technology or Electronic Engineering related discipline or equivalent experience
– ITIL V4: Foundation certification or higher
If you would like to hear more about this opportunity please get in touch.
