Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 4 month contract with potential to extend on a rate of £11.70/hour PAYE. This role will be based onsite in Dalkeith. 

Shifts available: 
08:00 – 16:00 Mon – Fri 
08:30 – 16:30 Mon – Fri 
13:00 – 21:00 Mon – Fri  
 
Responsibilities: 
 
– Manage large amounts of inbound calls and emails in a timely manner 
– Identify customer’s needs, clarify information 
– Record all conversations in our CRM system in a comprehensive way 
– Build good working relationships in order to engage with customers and colleagues effectively 
– Frequently attend ingoing training and briefs to improve knowledge and performance levels 
– Focus on meeting Service Level Agreement targets and timescales 
 
Essential Skills: 
 
– Previous experience in a contact centre/customer services/support role. 
– Proven ability to deal with all enquiries and work as a productive member of the team. 
– Strong phone and verbal communication skills along with active listening. 
– Good communication, interpersonal and organisational skills. 
– Excellent customer service skills. 
– Be able to understand written and verbal communications. 
– Good attention to detail. 
– Good, general administrative skills. 
– PC literate with proficient and accurate keyboard skills. 
– Good working knowledge of Microsoft Office. 
– Flexible working approach and ability to work on own as well as part of a team. 
– Experience of working to tight deadlines. 
– Good written communication skills. 
 
If you would like to hear more about this opportunity please get in touch.