Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit a Client Advisor for an initial 6 month contract with potential to extend on a rate of £13.81/hour PAYE. The working hours are 35 hours per week. This role will be a hybrid of working at home and in the office.
 
Responsibilities:
 
– Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way.  
– You will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. 
– You will process client applications in a timely and efficient manner making sure their details are correct and they have supplied all the required information.  
– Process payments, client requests, record case updates and arrange appointment bookings.  
– On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.  
– We need you to handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. 
– You will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. 
– You’ll be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients. 
 
Essential Skills:
 
 – Excellent communication skills to engage with clients through the phone, web chat, letter and email and provide them with a friendly and high standard of service.
 
If you would like to hear more about this opportunity please get in touch.