Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit Client Advisors for initial 6 month contracts on a rate of £13.81/hour PAYE – working 37 hours per week. These roles will be hybrid working with a minimum of two days per week in the office location

Responsibilities:

– Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way.

– Interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face.

– Process client applications in a timely and efficient manner making sure their details are correct and they have supplied all the required information.

– Process payments, client requests, record case updates and arrange appointment bookings.

– On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.

– Handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data.

– Work as part of a team to record client feedback and resolve or escalate customer queries and complaints.

– Working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.


Essential Skills:

 

– Clerical admin skills

– Basic IT skills

 

If you would like to hear more about these opportunities please get in touch.

Indeedpublicsector