Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit 18 x Disclosure Services Officers for 3 month contracts with potential to extend on a rate of £13.07/hour PAYE. These roles will be based onsite. The working hours are 37 hours per week working Thursday 8-4 & Friday 8-3:30.

Applicants must have a basic disclosure Scotland certificate, dated within the last 3 months, or be willing to apply.  

Responsibilities:
 
– Provide clients with accurate information in a warm and friendly manner which may be by telephone, email and online.
– Process applications for stakeholders.
– Inbox monitoring and management.
– Maintain correct and up-to-date stakeholder information. 
– Quickly determine customer needs – working with stakeholders to understand and identify needs.
– Handle sensitive and personal information in line with data protection and confidentiality rules.
– Process and Complete customer applications ensuring accuracy of data entry.
– Work as part of a team to resolve or escalate customer queries and complaints.
– Support your Team Leader and other team members in carrying out daily work activities and when new projects arise.
– Access criminal history databases and interrogate as appropriate in line with current legislation.
– Liaise with external stakeholders confirming relevant application information.
– Support all peer groups taking part in Continuous Improvement activities.
 
 
If you would like to hear more about these opportunities please get in touch.