Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Customer Experience – Business Change Manager until the 31st of December 2024 on a rate of £54,389 pro rata. This role will be hybrid working with 2 days per week in the office.
 
Responsibilities:
 
– Lead business and digital change to achieve enhanced customer experience in the organisation.
– Working closely with our Head of Engagement and Insight and the contact centre manager, setting out a customer experience strategy and route map for change. 
– Expected to bring insights, experience and leadership experience of contact and digital customer service transformation, driving significant transformation in the organisation.
– Proven customer experience leader with a passion for customer success, digital customer service, systems, processes and building strong, hybrid teams in a multi-channel environment, you’ll focus an existing team on the future.
– You will be key to ensuring high levels of colleague engagement through effective communication and interaction. Therefore, the role requires a collaborative leader who can engage, involve, coach and build new capability.
 
Essential Skills:
 
– Experience of leading customer experience.
– Experience of leading transformation in this sector and delivery impact.
– Good communication and stakeholder engagement skills.
 
If you would like to hear more about this opportunity please get in touch.