IT Support Officer x2
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit 2 x IT Support Officers for 5 month contracts on a rate of £200/day (inside of IR35). These roles will be based onsite.
Responsibilities:
– Migration of workstation/desktop PCs to docking solution setups, including unboxing, building, testing and asset registering
– Liaison with users to assist in coordinating these works.
– Processing existing IT equipment as necessary for disposal or reuse including any administrative and physical work required.
– Deploying new and reused user devices
– Audit of hardware assets and updating of asset register
Essential Skills:
– Experience of installation, maintenance, testing and troubleshooting of IT Technology.
– Practical experience of working in a customer support environment providing technical solutions and able to demonstrate the use of technology.
– Knowledge and understanding of desktop computers, laptops, printers and software.
– Proven ability to work with internal and external colleagues such as estates and facilities, suppliers, building trades and other stakeholders.
– Good verbal and written communication skills, including the ability to communicate effectively at operational levels.
– Strong customer focus – demonstrating good listening techniques to gain a thorough understanding of customer needs, interpreting requirements accurately, to develop technical solutions and deliver a prompt and efficient service.
– Ability to consistently and accurately update technical documents such as
asset management configuration, procedures for technicians and end user documentation.
– Practical IT skills, including a good working knowledge of Windows operating systems, computer applications, internet and digital information services.
– Ability to work calmly and systematically in a busy environment, to prioritise work and to meet agreed deadlines.
– Good problem solving and analytical skills with the ability to approach and resolve problems in a thoughtful and practical manner.
– Experience of configuring and supporting Mac operating systems.
Desirable Skills:
– Experience of structured cabling and related network technologies.
– Experience of installing and supporting laptop docking solutions.
– Experience of supporting audio-visual installations.
If you would like to hear more about these opportunities please get in touch.
Responsibilities:
– Migration of workstation/desktop PCs to docking solution setups, including unboxing, building, testing and asset registering
– Liaison with users to assist in coordinating these works.
– Processing existing IT equipment as necessary for disposal or reuse including any administrative and physical work required.
– Deploying new and reused user devices
– Audit of hardware assets and updating of asset register
Essential Skills:
– Experience of installation, maintenance, testing and troubleshooting of IT Technology.
– Practical experience of working in a customer support environment providing technical solutions and able to demonstrate the use of technology.
– Knowledge and understanding of desktop computers, laptops, printers and software.
– Proven ability to work with internal and external colleagues such as estates and facilities, suppliers, building trades and other stakeholders.
– Good verbal and written communication skills, including the ability to communicate effectively at operational levels.
– Strong customer focus – demonstrating good listening techniques to gain a thorough understanding of customer needs, interpreting requirements accurately, to develop technical solutions and deliver a prompt and efficient service.
– Ability to consistently and accurately update technical documents such as
asset management configuration, procedures for technicians and end user documentation.
– Practical IT skills, including a good working knowledge of Windows operating systems, computer applications, internet and digital information services.
– Ability to work calmly and systematically in a busy environment, to prioritise work and to meet agreed deadlines.
– Good problem solving and analytical skills with the ability to approach and resolve problems in a thoughtful and practical manner.
– Experience of configuring and supporting Mac operating systems.
Desirable Skills:
– Experience of structured cabling and related network technologies.
– Experience of installing and supporting laptop docking solutions.
– Experience of supporting audio-visual installations.
If you would like to hear more about these opportunities please get in touch.
