Call Centre Supervisor
Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit a Call Centre Supervisor ( Help Desk) for as soon as possible for an initial 4 month contract on a rate of £13.02/hour PAYE. Working full time Monday to Friday. This role will be office based.
Responsibilities:
Essential Skills:
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
- Ensure continual coverage on phone
- Supervise a mini call centre (only 4/5 members)
- Experience in call centre or telephony.
- Run daily / weekly reports
- Incoming and outgoing calls to stakeholders
- Manage mailbox
- Variety of administrative tasks
Essential Skills:
- High degree working knowledge of Microsoft Excel.
- Good communication, interpersonal and organisational skills.
- Good attention to detail and accuracy.
- Excellent customer service skills.
- Be able to understand written and verbal communications.
- Good, general administrative skills.
- PC literate with proficient and accurate keyboard skills.
- Flexible working approach and ability to work on own as well as part of a team.
- Experience of working to tight deadlines.
- Have a confident telephone manner.
- Good written communication skills.
If you would like to hear more about this opportunity please get in touch.
