Microsoft 3rd Line Support Analyst
Venesky-Brown’s client, a public sector organisation in Paisley, is currently looking to recruit a Microsoft 3rd Line Support Analyst for an initial 10 month contract on a rate of £400/day (Inside IR35). This role will be a hybrid of working at home and in the office.
– Administration and configuration of Microsoft 365 and other related Microsoft technologies for all EIS Partners (3800 users)
– Effectively manage the incident and request queues to ensure all incidents and requests are closed in a timely fashion
– Creation and control of all required PowerShell scripting
– Problem determination and resolution for all technical issues that cannot be resolved at 1st or 2nd line
– Proactive monitoring of the Service to prevent incidents
– Security and Compliance monitoring and reporting support and production of necessary materials
– Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledge management capability within EIS as a whole
– Implement standard fixes to enable 2nd line or, in some cases, 1st line to resolve customer issues quickly
– Provide face to face support where additional investigation is required or to resolve issues where remote support is not possible
– Proactively monitor the services across the Microsoft platform to ensure service stability and performance
– Responsible for the resolution of all issues with Microsoft Services that cannot be resolved at 1st or 2nd Line
Essential Skills:
– Demonstrable work-based IT experience equivalent to SCQF level 7, or be educated to HNC level
– Knowledge and experience in Active Directory, Azure AD, PowerShell, Exchange Online, SharePoint Online, Azure, Office products, Security and Compliance Centre, RMS, Intune and Teams
– Good analytical and problem-solving skills
– Excellent communication skills
– Customer focused with the ability to understand and resolve technical issues
– Prepared to take personal accountability for defined area of responsibility
– Able to work with conflicting priorities and deadlines
– Good attention to detail 
– Ability to be innovative especially when looking for solutions taking value for money into account
– Flexible and proactive
Desirable Skills:
– Relevant Microsoft Certification
– ITIL Foundation
– Knowledge and experience of System Centre Configuration Manager (SCCM)
– Desire to widen area of expertise and to look for personal development opportunities
If you would like to hear more about this opportunity please get in touch.

Job Overview

Microsoft 3rd Line Support Analyst
Paisley, Renfrewshire, Scotland, Scotland
£400 - £450 per day -

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Kenny McCulloch