2nd Line Support Analyst
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Helpdesk & 2nd Line Support for an initial 6 month contract with potential to extend on a rate of £191/day (Outside IR35). This role will be based onsite in Edinburgh, however remote working is available when covering IT Helpdesk.
Responsibilities:
– Detailed and consistent 1st line call logging and a good level of first-time fixes.
– Maintaining a list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management.
Essential Skills:
– Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.
– Recent experience of providing first and second line support in a large, networked environment.
– Excellent communication skills, and a confident, customer-focussed manner.
– Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.
– Experience of supporting smartphones/tablets, laptops and remote users.
– Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.
Desirable Skills:
– Good problem solver and uses own initiative.
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Detailed and consistent 1st line call logging and a good level of first-time fixes.
– Maintaining a list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management.
Essential Skills:
– Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.
– Recent experience of providing first and second line support in a large, networked environment.
– Excellent communication skills, and a confident, customer-focussed manner.
– Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.
– Experience of supporting smartphones/tablets, laptops and remote users.
– Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.
Desirable Skills:
– Good problem solver and uses own initiative.
If you would like to hear more about this opportunity please get in touch.
