Administrative Officer Caseworker
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit 8 x Administrative Officer Caseworker for an initial 4 month contract with potential to extend on a rate of £14.69/hour PAYE. These role will be based onsite. The working hours are 37 hours per week.
Responsibilities:
– Providing casework and administrative support ensuring the effective operation of the jurisdiction and providing support across other jurisdictions where necessary.
– Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.
– Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales from users and judicial partners.
– Seeking and confirming the availability of organisation members and arranging hearings at venues.
– Ensuring that case papers are issued to all parties and organisation members within the required timescales.
– Ensuring that the case file for each active case is correctly updated with further correspondence when received.
– Providing any advice as requested by the organisation members with reference to casework procedures.
– Assisting in collating monthly and quarterly statistics within required timescales when necessary.
– Providing general administration as required including support for corporate functions such as event organisation and members training.
– Embracing the multi-functioning initiative across the organisation’s jurisdictions.
– Working closely with our operational support team to maximise efficiencies within the organisation using Continuous Improvement tools.
– You be required to competently answer queries giving consistent and reliable advice. Work within a team with regular management support and will be responsible for your own time management.
Responsibilities:
– Providing casework and administrative support ensuring the effective operation of the jurisdiction and providing support across other jurisdictions where necessary.
– Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.
– Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales from users and judicial partners.
– Seeking and confirming the availability of organisation members and arranging hearings at venues.
– Ensuring that case papers are issued to all parties and organisation members within the required timescales.
– Ensuring that the case file for each active case is correctly updated with further correspondence when received.
– Providing any advice as requested by the organisation members with reference to casework procedures.
– Assisting in collating monthly and quarterly statistics within required timescales when necessary.
– Providing general administration as required including support for corporate functions such as event organisation and members training.
– Embracing the multi-functioning initiative across the organisation’s jurisdictions.
– Working closely with our operational support team to maximise efficiencies within the organisation using Continuous Improvement tools.
– You be required to competently answer queries giving consistent and reliable advice. Work within a team with regular management support and will be responsible for your own time management.
