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Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit 2 x Administrators for a 3-month contract on a rate of £15.02 PAYE. This role will be hybrid. Work from home with 1 day every 2 weeks in the office.
Candidates must have a basic disclosure certificate dated within last 3 months or be willing to apply.
– Adding correspondence to MiCase (SG correspondence handling system), in line with targets agreed with the line manager.
– Management of their respective caseload, prioritising effectively to ensure correspondence is processed and reallocations actioned effectively and timeously.
– Process hard mail correspondence in line with regulations and ensure timely processing of the hard mail to the correct business area.
– Manage and respond to calls received from the public, routing queries to the relevant business area within the organisation where required; providing advice over the phone or directing the caller to the published information source if it is available.
– Deal with difficult callers in a professional, helpful but detached manner following the guidance for handling such calls, escalating particularly contentious callers as required.
– Reviewing and publishing of FOIs on the organisation’s website.
If you would like to hear more about this opportunity, please get in touch.

Job Overview

Edinburgh, City of Edinburgh, Scotland, Scotland
£15.02 per hour -

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Elizabeth Campbell