Administrator

Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an administrator until the end of September although this could be extended. The rate is £14.11/hour (PAYE).

This role will start ASAP and the successful candidate must have a Disclosure Scotland dated within a year.

The role within the team involves liaising with a range of customers (trade clients, consumers and company members visiting their sites) as well as internal staff and partners, working to deliver a high level of customer service across all visitor channels.

Roles & Responsibilities

Deal with Group Sales cancellations and amendments in trade inbox
Deal with customer service enquiries in ticketing inbox
Assist the team with closure procedures
Resend confirmation emails on request
Handling customer service calls if required
Book familiarisation trips for clients
High level of interaction with members of the immediate team to ensure high customerservice standards are met, and allocation of workload is fair
Balance competing priorities in a busy role and react to last minute demands
Office based Mon- Fri 35 hours

Essential Requirements

Customer service and administration/office experience
Ability to remain calm under pressure and effective skills in conflict resolution
Confident PC user with Microsoft office skills
Basic Disclosure

Desirable Requirements
Previous experience of using an admissions booking system

For more information please get in touch.

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