Administrator
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Administrator for a 12 month contract on a rate of £15.88 /hour PAYE.
This role is working two days from the office with the remainder of the time working at home as part of hybrid working.
Candidates will need to have a Basic Disclosure Scotland Certificate dated within last 3 months or be willing to apply.
Main Duties
-Uploading Ministerial Correspondence, General Correspondence and FOIs to MiCase and allocating to an appropriate policy official.
-Liaising with colleagues to ensure correspondence cases are allocated correctly.
-Being part of a rota system that includes timed shifts for call handling and FOI processing and attending the office on set days to process hard copy mail.
-Handling calls from the public; routing queries to the relevant business area, providing advice over the phone, or directing the caller to published information sources.
-Dealing with difficult callers in a professional manner, following guidance for handling such calls and escalating particularly contentious callers as required.
-Sharing learning with colleagues and keeping the team’s knowledge database up to date.
-Preparing FOI responses sent by policy officials for publication on the Scottish Government website.
-Allocating Parliamentary Questions and commissioning briefs for First Minister’s Questions.
Essential Criteria
-Strong communication skills and confidence in dealing with a range of stakeholders at all levels.
-A proven team player who is able to work well with others but also carry out individual tasks as required.
-Good administration and organisational skills with the ability to prioritise competing tasks and workloads.
-Builds positive working relationships with customers, understands customer needs and expectations and responds in a helpful and professional way.
If you would like to hear more about this opportunity, please get in touch.
This role is working two days from the office with the remainder of the time working at home as part of hybrid working.
Candidates will need to have a Basic Disclosure Scotland Certificate dated within last 3 months or be willing to apply.
Main Duties
-Uploading Ministerial Correspondence, General Correspondence and FOIs to MiCase and allocating to an appropriate policy official.
-Liaising with colleagues to ensure correspondence cases are allocated correctly.
-Being part of a rota system that includes timed shifts for call handling and FOI processing and attending the office on set days to process hard copy mail.
-Handling calls from the public; routing queries to the relevant business area, providing advice over the phone, or directing the caller to published information sources.
-Dealing with difficult callers in a professional manner, following guidance for handling such calls and escalating particularly contentious callers as required.
-Sharing learning with colleagues and keeping the team’s knowledge database up to date.
-Preparing FOI responses sent by policy officials for publication on the Scottish Government website.
-Allocating Parliamentary Questions and commissioning briefs for First Minister’s Questions.
Essential Criteria
-Strong communication skills and confidence in dealing with a range of stakeholders at all levels.
-A proven team player who is able to work well with others but also carry out individual tasks as required.
-Good administration and organisational skills with the ability to prioritise competing tasks and workloads.
-Builds positive working relationships with customers, understands customer needs and expectations and responds in a helpful and professional way.
If you would like to hear more about this opportunity, please get in touch.
