Adminstration Officer
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an CCU Officer for a 4 month contract on a rate of 15.88/hour (PAYE).
Responsibilities:
– Liaising with colleagues across the organisation to ensure correspondence cases are allocated correctly.
– Being part of a rota system that includes timed shifts for call handling and FOI processing, and attending the office on set days to process hard copy mail.
– Handling calls from the general public; routing queries to the relevant business area, providing advice over the phone, or directing the caller to published information sources.
– Dealing with difficult callers in a professional manner, following guidance for handling such calls and escalating particularly contentious callers as required.
– Sharing learning with colleagues and keeping the team’s knowledge database up to date.
– Contributing to a supportive team environment and responding positively to quickly shifting priorities.
– Preparing FOI responses sent by policy officials for publication on the website.
Essential Skills:
– Strong communication skills and confidence in dealing with a range of stakeholders at all levels.
– A proven team player who is able to work well with others but also carry out individual tasks as required.
– Good administration and organisational skills with the ability to prioritise competing tasks and workloads.
– Builds positive working relationships with customers, understands customer needs and expectations and responds in a helpful and professional way.
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Liaising with colleagues across the organisation to ensure correspondence cases are allocated correctly.
– Being part of a rota system that includes timed shifts for call handling and FOI processing, and attending the office on set days to process hard copy mail.
– Handling calls from the general public; routing queries to the relevant business area, providing advice over the phone, or directing the caller to published information sources.
– Dealing with difficult callers in a professional manner, following guidance for handling such calls and escalating particularly contentious callers as required.
– Sharing learning with colleagues and keeping the team’s knowledge database up to date.
– Contributing to a supportive team environment and responding positively to quickly shifting priorities.
– Preparing FOI responses sent by policy officials for publication on the website.
Essential Skills:
– Strong communication skills and confidence in dealing with a range of stakeholders at all levels.
– A proven team player who is able to work well with others but also carry out individual tasks as required.
– Good administration and organisational skills with the ability to prioritise competing tasks and workloads.
– Builds positive working relationships with customers, understands customer needs and expectations and responds in a helpful and professional way.
If you would like to hear more about this opportunity please get in touch.
