Venesky-Brown’s client, a public sector organisation with offices across the Highlands, is currently looking to recruit 2x Confidential Contact Advisors for 3 month contracts on rates of £23.03- £28.06/hour (PAYE). These roles will be remote based.  
 
Responsibilities  
 
– Provide a Confidential Contact service for individuals raising Whistleblowing Concerns 
– Ensure all advice and signposting is in adherence with the National Whistleblowing Standards 
– Providing support to Executive lead and head of corporate governance with Whistleblowing concerns and investigations 
– Meeting with complainants/Whistleblowers to discuss concerns and mutually agree the best approach to the concerns taking account of the desired outcomes for the complainant and other relevant available information. 
– Conducting initial Whistleblowing investigations in line with national standards and completing reports at stage 1 where appropriate. 
– Supporting Whistleblowing investigating officers for stage 2 concerns including: 
– Arranging witness interviews and transcribing outputs 
– Taking witness statements where appropriate 
– Collating, managing and analysing evidence including datix reports, complaints and witness statements 
– Drafting final reports 
– Managing investigation activities from end to end including monitoring timescales and keeping in touch with complainants 
– Developing and maintaining reporting processes for all concerns received including production of annual and quarterly whistleblowing reports. 
– Managing the internal action plan to review outcomes from Whistleblowing investigations and liaising with relevant responsible officers to ensure recommendations have been implemented through appropriate management and governance processes. 
– Attend and participate in the Confidential Contacts national network group  
– Provide a confidential service for employees to raise concerns 
– Provide advice, support and guidance to individuals making contact 
– Develop a confidential case management system for concerns raised through this route 
– Keep case notes for each contact in line with Information Governance 
– Promotion of the Speak Up service 
– Responsible for co-ordination of the Speak Up week and other campaigns to promote the service 
– Responsible for analysing complex data from multiple systems to identify trends and produce reports for a wide range of audiences 
– Present data and information to a wide range of audiences 
– Provide monthly reports on both Whistleblowing and Speak up 
– Provide reports for Governance Committees on a regular frequency 
– Provide annual reports for Governance Committees 
– Support or lead facilitation meetings between two individuals. 
– Assist with team development sessions, which are led by others. 
– Delivering board wide approach to promoting confidential contacts and speaking up 
– Develop and review training materials for confidential contact awareness sessions and whistleblowing standards 
– Deliver investigation training for those undertaking whistleblowing standards investigations 
– Provide an empathic response to staff who require support, ensuring direction and signposting to support 
– Record and maintain all employee information and maintain relevant and accurate records and timelines. Adhere to confidentiality rules and destruction/retention of records 
– Proactive surveillance of data to identify themes to be discussed with relevant stakeholders, including agreeing potential actions to address systemic issues that impact on psychological safety and freedom to speak up. 
 
Essential Skills: 
 
– The post holder required to be educated to degree level or equivalent and hold an Associate CIPD membership, or is able to demonstrate evidence of equivalent experience; 
– Relevant experience working in an HR role or similar 
– Excellent communication and interpersonal skills and evidence of problem solving/solution finding traits; 
– Highly developed written communication skills and presentation skills; 
– Experience of working in a unionised environment; 
– An assertive and diplomatic approach to negotiation; 
– Clear commitment to a customer focus in the delivery of the service 
– Clear commitment to maintaining confidentiality; 
– Clear commitment to and understanding of operating within a partnership working model; 
– Evidence of continuing personal and professional development; 
– Culturally and politically aware/ sensitive; 
– Facilitation or mediation skills; 
– Ability to manage conflict resolution; 
– Information management orientated/IT literate. 
 
If you would like to hear more about these opportunities please get in touch.