Venesky-Brown’s client, a public sector organisation in Aberdeen, is currently looking to recruit x 3 Customer Care Assistants to commence 17th of March 2026 until the 7th of May 2026 (one individual staying until 8th May 2026) on a rate of £13.80/hour PAYE – working 9 am to 5pm except for the 7th May 2026 which will be 6am to 10pm These roles will be hybrid working.
 
Responsibilities:
 
– Handling enquiries
– Answering incoming calls
– Performing administrative functions
– Updating customer accounts
– Processing customer correspondence
– Take payments
– Perform end of day banking procedures in a secure manor according to guidelines.
– Correct processing or electronic transactions and calculations.
– Answer social media enquiries
– Scan documents
– Monitor email inboxes
– Update multiple systems at same time
– Provide constructive feedback on processes and procedures
– Highlight area’s where improvements can be made
 
Essential Skills:
 
– Relevant experience in a customer facing role.
– Meeting service targets both individual and as a team.
– Using standard ICT packages, such as the Microsoft Office suite of software.
– Relating to people at all levels.
– Handling difficult / emergency situations.
– Using own initiative and working unsupervised.
– Travel as required in relation to the needs of the organisation
– Work at alternative locations as required
 
If you would like to hear more about this opportunity please get in touch.