Customer Contact Care Advisor
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Customer Contact Centre Advisor for as soon as possible until October 2024 on a rate of £12.62/hour PAYE. These roles will be based onsite.
Responsibilities:
– As a Contact Centre Advisor you’ll be the frontline support for inquiries related to cleansing, waste management, garden waste permits, bin uplifts, and more.
– Utilising various systems like Firmstep, Remedy, and Lagan, you’ll provide top-notch assistance to callers, ensuring their inquiries are resolved efficiently and effectively.
Essential Skills:
– Excellent Communication: Clear and concise communication skills are essential for effectively assisting callers and conveying information.
– Customer Service Excellence: A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction.
– Problem-Solving Abilities: The ability to think quickly on your feet and resolve issues promptly to meet caller needs and have the ability to work under pressure
– Adaptability: Comfortable working with various systems and tools to handle diverse inquiries and tasks.
– Team Player: Collaborative spirit and willingness to work with colleagues to achieve team goals.
If you would like to hear more about these opportunities please get in touch.
Responsibilities:
– As a Contact Centre Advisor you’ll be the frontline support for inquiries related to cleansing, waste management, garden waste permits, bin uplifts, and more.
– Utilising various systems like Firmstep, Remedy, and Lagan, you’ll provide top-notch assistance to callers, ensuring their inquiries are resolved efficiently and effectively.
Essential Skills:
– Excellent Communication: Clear and concise communication skills are essential for effectively assisting callers and conveying information.
– Customer Service Excellence: A passion for delivering outstanding customer service and a commitment to ensuring customer satisfaction.
– Problem-Solving Abilities: The ability to think quickly on your feet and resolve issues promptly to meet caller needs and have the ability to work under pressure
– Adaptability: Comfortable working with various systems and tools to handle diverse inquiries and tasks.
– Team Player: Collaborative spirit and willingness to work with colleagues to achieve team goals.
If you would like to hear more about these opportunities please get in touch.
