Customer Service Advisor (Glasgow)
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit Customer Service Advisors for an initial 6 month contract with potential to extend on a rate of £13.07 per hour PAYE 35 hours per week. The roles will be based on site.
Responsibilities:
– Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way.
– You may also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face.
– You will process client applications in a timely and efficient manner making sure their details are correct and they have supplied all the required information.
– You will use computer systems to process payments, client requests, record case updates and arrange appointment bookings.
– On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.
– We need you to handle sensitive and personal information confidentially. This is important to safeguard client and colleague data.
– You will work as part of a team to record client feedback and resolve or escalate customer queries and complaints.
– You will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.
Essential Skills:
– Demonstrate basic IT skills
If you would like to hear more about these opportunities, please get in touch.
Indeedpublicsector
Responsibilities:
– Through inbound and outbound calls, you will provide clients with accurate information in a warm and friendly way.
– You may also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face.
– You will process client applications in a timely and efficient manner making sure their details are correct and they have supplied all the required information.
– You will use computer systems to process payments, client requests, record case updates and arrange appointment bookings.
– On the administrative side, you will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters.
– We need you to handle sensitive and personal information confidentially. This is important to safeguard client and colleague data.
– You will work as part of a team to record client feedback and resolve or escalate customer queries and complaints.
– You will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients.
Essential Skills:
– Demonstrate basic IT skills
If you would like to hear more about these opportunities, please get in touch.
Indeedpublicsector
