Customer Services Assistant
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Customer Services Assistant until the end of July 2025 on a rate of £15.14/hour PAYE – working 35 hours per week (8.30-4.30 or negotiable) 1 hr lunch. This role will be based onsite in Edinburgh.
Responsibilities:
– To act as first point of contact for all stakeholders onsite or making contact via telephone or email, including through shared mailboxes
-Supporting the co-ordination of all different types of visit processes, including staff and recruitment, visits from emergency services and visits from external guests
-To support car park activity, including issuing temporary passes and pre-arranged visitor permits; dealing with parking enquiries and maintaining accurate records of permits issued
-To handle all calls to the switchboard as quickly and efficiently as possible using the electronic switchboard and to work with IT to ensure that the telephone database is updated and kept current and accurate
-To provide front line information, including help and support on first line enquiries
-Maintain a working knowledge of all support services to ensure appropriate referral on to specialist services, as required
-Provide support to cross-organisation activity such as people satisfaction and destination surveys and induction activity
-To use a range of systems to support applicants and people with front line enquiries, including TeQuios, Unit-e, CELCAT etc.
-Provide Customer Services support across all organisational locations as required
-Provide support to internal and external events as required
– In addition to these duties, may be required to carry out such other duties
Essential Skills:
– SVQ level 2 or NC in appropriate area
– Experience of working in a busy customer service focussed environment
– Experience of dealing with a variety of stakeholders
– Knowledge of effective office administration practices
– Experience of providing frontline information and advice to individuals
– Experience of Microsoft packages, including Word, Excel, Forms and Teams
– Customer focussed
– Confidence to work independently and as part of a team
– Comfortable using a range of systems in an administrative function
– Ability to task switch and prioritise customer service comfortably
Desirable Skills:
– HNC or equivalent in appropriate area e.g. guidance or information management
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– To act as first point of contact for all stakeholders onsite or making contact via telephone or email, including through shared mailboxes
-Supporting the co-ordination of all different types of visit processes, including staff and recruitment, visits from emergency services and visits from external guests
-To support car park activity, including issuing temporary passes and pre-arranged visitor permits; dealing with parking enquiries and maintaining accurate records of permits issued
-To handle all calls to the switchboard as quickly and efficiently as possible using the electronic switchboard and to work with IT to ensure that the telephone database is updated and kept current and accurate
-To provide front line information, including help and support on first line enquiries
-Maintain a working knowledge of all support services to ensure appropriate referral on to specialist services, as required
-Provide support to cross-organisation activity such as people satisfaction and destination surveys and induction activity
-To use a range of systems to support applicants and people with front line enquiries, including TeQuios, Unit-e, CELCAT etc.
-Provide Customer Services support across all organisational locations as required
-Provide support to internal and external events as required
– In addition to these duties, may be required to carry out such other duties
Essential Skills:
– SVQ level 2 or NC in appropriate area
– Experience of working in a busy customer service focussed environment
– Experience of dealing with a variety of stakeholders
– Knowledge of effective office administration practices
– Experience of providing frontline information and advice to individuals
– Experience of Microsoft packages, including Word, Excel, Forms and Teams
– Customer focussed
– Confidence to work independently and as part of a team
– Comfortable using a range of systems in an administrative function
– Ability to task switch and prioritise customer service comfortably
Desirable Skills:
– HNC or equivalent in appropriate area e.g. guidance or information management
If you would like to hear more about this opportunity please get in touch.
