Qualifications Scotland 
£14.03 per hour 
📍 Dalkeith | Full-time, On-site |  
Venesky Brown Recruitment is delighted to be working in partnership with the Qualifications Scotland to recruit over 200 temporary staff including multiple Events Delivery – Administrators with start dates as early as March and running through to July 2026. 
These roles are based full time at the Qualifications Scotland Centre in Dalkeith and offer a fantastic opportunity to gain valuable experience in a fast-paced, customer-focused environment, with full training and ongoing support provided. 
 
Monday to Friday   

• 8:30am – 4:30pm -Mon – Thu  

• 8:30am – 3:30pm – Friday   

 
The Role 
As an Events Delivery – Administrator, you’ll play a vital role in delivering a high-quality service to Qualifications Scotland customers. You’ll work within our Events Delivery team, who will provide high level, quality customer service and administrative support. This role will follow office hours and require some weekend working. The role will involve data entry and processing: creating and maintaining databases and records to ensure information is up-to-date, easy to access and accurate. Provide high levels of customer service in respect to queries ensuring responses are issued promptly, accurately and following Qualifications Scotland guidelines while maintaining key stakeholder relationships. You will communicate with internal and external customers by phone, in writing and face to face where appropriate within tight timescales. 
 
What You’ll Be Doing 

• Provide administrative support to ensure activities are carried out accurately and according to plan and to ensure compliance with documented processes.   

• Data entry: create and maintain databases and records to ensure information is up-to-date, easy to access and accurate. 

• Carry out filing of information to ensure it is stored accurately following relevant policies and procedures. 

• Provide high levels of customer service in respect to queries ensuring responses are issued promptly, accurately and following Qualifications Scotland guidelines while maintaining key stakeholder relationships. 

• Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales 

 
The Impact You’ll Make 

• You’ll be the reassuring and professional voice customers rely on for support 

• Your accuracy and attention to detail will help ensure smooth and effective operations 

• Your teamwork and communication skills will contribute to a positive, high-performing environment 

• Your commitment to service standards will directly influence customer satisfaction 

 
What We’re Looking For 

• Good communication, interpersonal and organisational skills 

• Excellent customer service skills 

• Be able to understand written and verbal communications 

• Excellent attention to detail 

• Good, general administrative skills 

• PC literate with proficient and accurate keyboard skills 

• Good working knowledge of Microsoft Office. 

• Flexible working approach and ability to work on own as well as part of a team 

• Experience of working to tight deadlines and prioritising tasks 

 
Training & Support 

• Full induction to support your success from day one 

• Training on bespoke systems and software 

• Ongoing learning and development throughout your assignment 

 
What’s On Offer 

• Competitive hourly rate of £14.03 per hour 

• On-site parking 

• Good public transport links 

• On-site café and staff canteen 

• Local amenities 

• A supportive team environment with comprehensive training 

 
Interested? 
If you’d like to find out more or apply, please contact Liz Campbell at liz@venesky-brown.co.uk 
Apply early – roles will be filled quickly.