G3 – Administrator – Helpdesk
Venesky Brown Recruitment is delighted to be working in partnership with the Scottish Qualifications Authority (SQA) to recruit over 200 temporary staff including multiple Helpdesk Administrators with start dates as early as March and running through to July 2026.
These roles are based full time at the SQA Centre in Dalkeith and offer a fantastic opportunity to gain valuable experience in a fast-paced, customer-focused environment, with full training and ongoing support provided.
Shift Patterns Available – Monday to Sunday (5 days out of 7)
As a Helpdesk Administrator, you’ll play a vital role in delivering a high-quality service to SQA customers. You’ll act as a first point of contact, responding to queries and resolving issues both online and over the phone, ensuring every interaction is handled professionally and with care.
This is an excellent opportunity for people who enjoy helping others, solving problems, and working as part of a supportive team.
What You’ll Be Doing
If you’d like to find out more or apply, please contact Murray Thomson at murray@venesky-brown.co.uk
Apply early – roles will be filled quickly.
These roles are based full time at the SQA Centre in Dalkeith and offer a fantastic opportunity to gain valuable experience in a fast-paced, customer-focused environment, with full training and ongoing support provided.
Shift Patterns Available – Monday to Sunday (5 days out of 7)
- 8:00am – 4:00pm
- 9.00am – 5:00pm
- 1:00pm – 9:00pm
As a Helpdesk Administrator, you’ll play a vital role in delivering a high-quality service to SQA customers. You’ll act as a first point of contact, responding to queries and resolving issues both online and over the phone, ensuring every interaction is handled professionally and with care.
This is an excellent opportunity for people who enjoy helping others, solving problems, and working as part of a supportive team.
What You’ll Be Doing
- Handling a high volume of inbound calls and emails efficiently while delivering an excellent customer experience
- Understanding customer needs, asking the right questions, and providing clear and helpful responses
- Accurately recording customer interactions using a CRM system
- Building positive working relationships with customers and colleagues
- Working to service level targets while maintaining quality and attention to detail
- Attending regular training sessions and team briefings to continually develop your skills
- You’ll be the reassuring and professional voice customers rely on for support
- Your accuracy and attention to detail will help ensure smooth and effective operations
- Your teamwork and communication skills will contribute to a positive, high-performing environment
- Your commitment to service standards will directly influence customer satisfaction
- Experience in a customer service, contact centre, or administrative support role
- Strong communication skills with the ability to actively listen and respond effectively
- A positive, flexible approach and the ability to work independently and as part of a team
- Good organisational skills and the ability to manage multiple tasks to deadlines
- Confidence using PCs and Microsoft Office
- Accurate keyboard skills and a strong eye for detail
- A professional approach to both written and verbal communication
- Full induction to support your success from day one
- Training on bespoke systems and software
- Ongoing learning and development throughout your assignment
- Competitive hourly rate of £14.03 per hour
- On-site parking
- Good public transport links
- On-site café and staff canteen
- Local amenities
- A supportive team environment with comprehensive training
If you’d like to find out more or apply, please contact Murray Thomson at murray@venesky-brown.co.uk
Apply early – roles will be filled quickly.
