Venesky-Brown’s client, a public sector organisation in Dalkeith (near Edinburgh), is currently looking to recruit a Helpdesk Administrator starting on the 13th of May and running until the 28th of June however, there is potential to extend. The rate will be £13.52/hour PAYE. This role will be based onsite in Dalkeith.
 
Responsibilities:
 
– Manage large amounts of inbound calls and emails in a timely manner
– Identify customer’s needs, clarify information
– Record all conversations in our CRM system in a comprehensive way
– Build good working relationships in order to engage with customers and colleagues effectively
– Frequently attend ingoing training and briefs to improve knowledge and performance levels
– Focus on meeting Service Level Agreement targets and timescales
 
Essential Skills:
 
– Previous experience in a contact centre/customer services/support role.
– Proven ability to deal with all enquiries and work as a productive member of the team.
– Strong phone and verbal communication skills along with active listening.
– Good communication, interpersonal and organisational skills.
– Excellent customer service skills.
– Be able to understand written and verbal communications.
– Good attention to detail.
– Good, general administrative skills.
– PC literate with proficient and accurate keyboard skills.
– Good working knowledge of Microsoft Office.
– Flexible working approach and ability to work on own as well as part of a team.
– Experience of working to tight deadlines.
– Good written communication skills.

f you would like to hear more about this opportunity please get in touch.