Housing Officer
Venesky-Brown’s client, a public sector organisation in Rugby, is currently looking to recruit a Housing Officer for a 6 month contract on a rate of £15.70 – £17.59/hour PAYE. This is a hybrid role, with 4 days a week required on site.
Responsibilities:
– Deliver housing management services to tenants, maintaining high standards of customer care.
– Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence.
– Collaborate with internal and external stakeholders to sustain tenancies and provide individual support packages.
– Investigate and process housing management requests such as tenancy transfers and mutual exchanges in compliance with legislation.
– Manage complaints of anti-social behaviour and neighbour disputes, taking appropriate action in conjunction with relevant agencies.
– Conduct regular estate visits and health/safety inspections to ensure effective management of housing stock.
– Maintain accurate records and prepare reports on statistical data for service monitoring and improvement recommendations.
Essential Skills:
– Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation.
– Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
– Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
– Be able to carry out day-to-day administrative tasks.
– Must be able to deal with pressurised situations in a controlled and effective manner.
– Must be able to make concise written reports in a timely and accurate manner.
– Demonstrate tact and sensitivity.
– Follow laid down policies and procedures.
– Deliver services in a manner consistent with the purpose, aims and values of organisation.
– Able to encourage Tenant Participation.
– Ability to work on own initiative and investigate issues and develop recommendations for action.
– Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
– Previous experience dealing with the public both face to face and by telephone with a varying customer base.
– Demonstrate flexibility, fairness, and equality in the delivery of the service.
– Working in a team and understanding the needs of teamwork.
– A commitment to equality of opportunity in employment and service delivery.
– Consider and respond positively to the views of others.
– Confident with financial issues.
– A minimum of 2 years relevant experience in a customer focused environment.
– Full current driving licence
– A commitment to work within our CAN DO values
Desirable Skills:
– Knowledge of Health and Safety policies and legislation.
– An understanding of the welfare benefit system.
– Strong PC skills and awareness of how IT can be used to improve efficiency and quality.
– Working towards full membership of the Chartered Institute of Housing or equivalent qualification.
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Deliver housing management services to tenants, maintaining high standards of customer care.
– Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence.
– Collaborate with internal and external stakeholders to sustain tenancies and provide individual support packages.
– Investigate and process housing management requests such as tenancy transfers and mutual exchanges in compliance with legislation.
– Manage complaints of anti-social behaviour and neighbour disputes, taking appropriate action in conjunction with relevant agencies.
– Conduct regular estate visits and health/safety inspections to ensure effective management of housing stock.
– Maintain accurate records and prepare reports on statistical data for service monitoring and improvement recommendations.
Essential Skills:
– Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation.
– Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
– Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
– Be able to carry out day-to-day administrative tasks.
– Must be able to deal with pressurised situations in a controlled and effective manner.
– Must be able to make concise written reports in a timely and accurate manner.
– Demonstrate tact and sensitivity.
– Follow laid down policies and procedures.
– Deliver services in a manner consistent with the purpose, aims and values of organisation.
– Able to encourage Tenant Participation.
– Ability to work on own initiative and investigate issues and develop recommendations for action.
– Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
– Previous experience dealing with the public both face to face and by telephone with a varying customer base.
– Demonstrate flexibility, fairness, and equality in the delivery of the service.
– Working in a team and understanding the needs of teamwork.
– A commitment to equality of opportunity in employment and service delivery.
– Consider and respond positively to the views of others.
– Confident with financial issues.
– A minimum of 2 years relevant experience in a customer focused environment.
– Full current driving licence
– A commitment to work within our CAN DO values
Desirable Skills:
– Knowledge of Health and Safety policies and legislation.
– An understanding of the welfare benefit system.
– Strong PC skills and awareness of how IT can be used to improve efficiency and quality.
– Working towards full membership of the Chartered Institute of Housing or equivalent qualification.
If you would like to hear more about this opportunity please get in touch.
