IT Service Manager
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Service Manager for an initial 4-month contract on a rate between £500-£525/day (Outside IR35).
Responsibilities:
– Monitoring the performance and reliability of end-to-end service delivery, facilitating progression of service tasks or issues as required.
– Managing relationships with the managed service providers, ensuring seamless delivery of services.
– Managing relationships with the Services and ALEOs to ensure ICT service needs are understood and met.
– Monitoring and reporting on service performance against agreed metrics, taking corrective action where required, identifying gaps and driving improvements.
– Identifying service issues across the organisation and driving resolution through managed service providers.
– Analysing service performance data to identify trends and work with managed service providers to ensure remedial/ improvement actions are in place.
– Co-ordinating and managing dependencies across managed service providers and ensuring collaborative working to deliver high levels of performance.
– Supporting the management of service providers’ compliance with contractual obligations and requirements related to transition and exit and ensuring transition and exit objectives are achieved to a high quality within the agreed timescales.
– Identifying opportunity to optimise service management processes for the benefit of Services and ALEOs and users.
– Supporting incident management processes.
– Maintaining and reporting performance information to provide real-time insights into the health of the ICT service.
– Utilising data-driven insights to identify and address service issues, reducing their impact to the business.
– Promoting information sharing across service providers and internal teams.
– Identifying and mitigating risks and issues associated with service management, in line with the procedures.
Essential Skills:
– ITIL Service Management.
– Experience as Service Integrator within a SIAM operating model.
Desirable Skills:
– SIAM Transition and Exit management.
– SIAM Service Architecture.
– Service Asset & Configuration Management (SACM).
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Monitoring the performance and reliability of end-to-end service delivery, facilitating progression of service tasks or issues as required.
– Managing relationships with the managed service providers, ensuring seamless delivery of services.
– Managing relationships with the Services and ALEOs to ensure ICT service needs are understood and met.
– Monitoring and reporting on service performance against agreed metrics, taking corrective action where required, identifying gaps and driving improvements.
– Identifying service issues across the organisation and driving resolution through managed service providers.
– Analysing service performance data to identify trends and work with managed service providers to ensure remedial/ improvement actions are in place.
– Co-ordinating and managing dependencies across managed service providers and ensuring collaborative working to deliver high levels of performance.
– Supporting the management of service providers’ compliance with contractual obligations and requirements related to transition and exit and ensuring transition and exit objectives are achieved to a high quality within the agreed timescales.
– Identifying opportunity to optimise service management processes for the benefit of Services and ALEOs and users.
– Supporting incident management processes.
– Maintaining and reporting performance information to provide real-time insights into the health of the ICT service.
– Utilising data-driven insights to identify and address service issues, reducing their impact to the business.
– Promoting information sharing across service providers and internal teams.
– Identifying and mitigating risks and issues associated with service management, in line with the procedures.
Essential Skills:
– ITIL Service Management.
– Experience as Service Integrator within a SIAM operating model.
Desirable Skills:
– SIAM Transition and Exit management.
– SIAM Service Architecture.
– Service Asset & Configuration Management (SACM).
If you would like to hear more about this opportunity please get in touch.
