IT Support Officer x2

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Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit 2 x IT Support Officers for 5 month contracts on a rate of £200/day (inside of IR35). These roles will be based onsite.

Responsibilities:

 

– Migration of workstation/desktop PCs to docking solution setups, including unboxing, building, testing and asset registering 

– Liaison with users to assist in coordinating these works. 

– Processing existing IT equipment as necessary for disposal or reuse including any administrative and physical work required. 

– Deploying new and reused user devices 

– Audit of hardware assets and updating of asset register



Essential Skills:

 

– Experience of installation, maintenance, testing and troubleshooting of IT Technology.

– Practical experience of working in a customer support environment providing technical solutions and able to demonstrate the use of technology.

– Knowledge and understanding of desktop computers, laptops, printers and software.

– Proven ability to work with internal and external colleagues such as estates and facilities, suppliers, building trades and other stakeholders.                                         

– Good verbal and written communication skills, including the ability to communicate effectively at operational levels.                 

– Strong customer focus – demonstrating good listening techniques to gain a thorough understanding of customer needs, interpreting requirements accurately, to develop technical solutions and deliver a prompt and efficient service.                                                          

– Ability to consistently and accurately update technical documents such as

asset management configuration, procedures for technicians and end user documentation.

– Practical IT skills, including a good working knowledge of Windows operating systems, computer applications, internet and digital information services.                               

– Ability to work calmly and systematically in a busy environment, to prioritise work and to meet agreed deadlines.

– Good problem solving and analytical skills with the ability to approach and resolve problems in a thoughtful and practical manner.                                                          

– Experience of configuring and supporting Mac operating systems.                          

 

Desirable Skills:

 

– Experience of structured cabling and related network technologies.

– Experience of installing and supporting laptop docking solutions.

– Experience of supporting audio-visual installations.

 

 

If you would like to hear more about these opportunities please get in touch.

Job Overview

IT Support Officer x2
Edinburgh, City of Edinburgh, Scotland, Scotland
£180 - £200 per day -
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Consultant

Consultant

Doug Louden