Leisure Gym Assistant
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Leisure Gym Assistant on an ongoing contract on a rate of £14.32/hour PAYE. This role will be based onsite. The working hours are Monday – Friday (6.15am – 1.45pm) – (1.30pm – 9.15pm) 8.45-6.15pm Saturday and Sunday, 35 hours per week.
Responsibilities:
– Be the first point of contact for all areas of the leisure and accommodation operation at the front desk vie face to face, telephone, e-mails, and text.
– Interact, and communicate effectively, with customers, residents, personal trainers, class instructors and staff at all levels.
– Deliver a high level of customer service at all times to ensure a consistently exceptional customer experience.
– Manage and seek feedback from all areas of the operation to ensure satisfaction levels of customers are maintained.
– Arrange tours of Accommodation, Gym and Spa areas with prospective customers/clients.
– Ensure all Normal operating procedures, policies and emergency procedures are adhere too by customers and guests
– Provide lifeguard cover to the pool and wet side area.
– Maintain defined front of house standards, ensuring all leaflets are fully stocked, displays clearly laid pout and counters are clean and free from clutter as required.
– Deliver a healthy and safe environment at all times. This will include First Aid cover, monitoring CCTV of pool area every five minutes, checking first aid equipment and knowledge of defibrillator equipment.
– Responsible for computer operated management/database systems (MRM) – till operation, cash handling, preparing change orders, filling in banking payment slips, digital payments systems (PDQ), direct debit procedures
– Responsible for collating and management of personal information – names, address’s, financial details, medical records in line with data protection of club members, staff and student residents
– Liaison with other service providers within the club operation
– Responsibility for issuing and accepting deliveries, parcels and mail for residents, sub-contractors and the club reception
– Carrying out room inspections before, during and on completion of residents stay within accommodation
– Have a complete understanding of the Policies and procedures for the accommodation operation, including tenancy documents, medical records, debt management system
– Taking an active role in disciplinary procedures, investigations and hearings
– Regularly checking and reviewing information booklets to ensure they are up to date and relevant.
– Act as the fully trained first aider, pool lifeguard and fire warden
– Support and active involvement within the disciplinary process for accommodation residents
– Management of customer debt process – letters, payments, procedure
– Managing guest process for accommodation – filling in reservation sheet, payment forms and reconciliation of spreadsheets / reports to reflect takings.
– Taking booking for classes, inductions via telephone, face to face and e-mail.
– Where applicable qualifications are held, role will involve covering Gym inductions, Classes and membership programmes.
Indeedpublicsector
Responsibilities:
– Be the first point of contact for all areas of the leisure and accommodation operation at the front desk vie face to face, telephone, e-mails, and text.
– Interact, and communicate effectively, with customers, residents, personal trainers, class instructors and staff at all levels.
– Deliver a high level of customer service at all times to ensure a consistently exceptional customer experience.
– Manage and seek feedback from all areas of the operation to ensure satisfaction levels of customers are maintained.
– Arrange tours of Accommodation, Gym and Spa areas with prospective customers/clients.
– Ensure all Normal operating procedures, policies and emergency procedures are adhere too by customers and guests
– Provide lifeguard cover to the pool and wet side area.
– Maintain defined front of house standards, ensuring all leaflets are fully stocked, displays clearly laid pout and counters are clean and free from clutter as required.
– Deliver a healthy and safe environment at all times. This will include First Aid cover, monitoring CCTV of pool area every five minutes, checking first aid equipment and knowledge of defibrillator equipment.
– Responsible for computer operated management/database systems (MRM) – till operation, cash handling, preparing change orders, filling in banking payment slips, digital payments systems (PDQ), direct debit procedures
– Responsible for collating and management of personal information – names, address’s, financial details, medical records in line with data protection of club members, staff and student residents
– Liaison with other service providers within the club operation
– Responsibility for issuing and accepting deliveries, parcels and mail for residents, sub-contractors and the club reception
– Carrying out room inspections before, during and on completion of residents stay within accommodation
– Have a complete understanding of the Policies and procedures for the accommodation operation, including tenancy documents, medical records, debt management system
– Taking an active role in disciplinary procedures, investigations and hearings
– Regularly checking and reviewing information booklets to ensure they are up to date and relevant.
– Act as the fully trained first aider, pool lifeguard and fire warden
– Support and active involvement within the disciplinary process for accommodation residents
– Management of customer debt process – letters, payments, procedure
– Managing guest process for accommodation – filling in reservation sheet, payment forms and reconciliation of spreadsheets / reports to reflect takings.
– Taking booking for classes, inductions via telephone, face to face and e-mail.
– Where applicable qualifications are held, role will involve covering Gym inductions, Classes and membership programmes.
Indeedpublicsector
