Microsoft 3rd Line Support Analyst
Venesky-Brown’s client, a public sector organisation in Paisley, is currently looking to recruit a Microsoft 3rd Line Support Analyst for an initial 10 month contract on a rate of £400/day (Inside IR35). This role will be a hybrid of working at home and in the office.
Responsibilities:
– Administration and configuration of Microsoft 365 and other related Microsoft technologies for all EIS Partners (3800 users)
– Effectively manage the incident and request queues to ensure all incidents and requests are closed in a timely fashion
– Creation and control of all required PowerShell scripting
– Problem determination and resolution for all technical issues that cannot be resolved at 1st or 2nd line
– Proactive monitoring of the Service to prevent incidents
– Security and Compliance monitoring and reporting support and production of necessary materials
– Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledge management capability within EIS as a whole
– Implement standard fixes to enable 2nd line or, in some cases, 1st line to resolve customer issues quickly
– Provide face to face support where additional investigation is required or to resolve issues where remote support is not possible
– Proactively monitor the services across the Microsoft platform to ensure service stability and performance
– Responsible for the resolution of all issues with Microsoft Services that cannot be resolved at 1st or 2nd Line
Essential Skills:
– Demonstrable work-based IT experience equivalent to SCQF level 7, or be educated to HNC level
– Knowledge and experience in Active Directory, Azure AD, PowerShell, Exchange Online, SharePoint Online, Azure, Office products, Security and Compliance Centre, RMS, Intune and Teams
– Good analytical and problem-solving skills
– Excellent communication skills
– Customer focused with the ability to understand and resolve technical issues
– Prepared to take personal accountability for defined area of responsibility
– Able to work with conflicting priorities and deadlines
– Good attention to detail
– Ability to be innovative especially when looking for solutions taking value for money into account
– Flexible and proactive
Desirable Skills:
– Relevant Microsoft Certification
– ITIL Foundation
– Knowledge and experience of System Centre Configuration Manager (SCCM)
– Desire to widen area of expertise and to look for personal development opportunities
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Administration and configuration of Microsoft 365 and other related Microsoft technologies for all EIS Partners (3800 users)
– Effectively manage the incident and request queues to ensure all incidents and requests are closed in a timely fashion
– Creation and control of all required PowerShell scripting
– Problem determination and resolution for all technical issues that cannot be resolved at 1st or 2nd line
– Proactive monitoring of the Service to prevent incidents
– Security and Compliance monitoring and reporting support and production of necessary materials
– Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledge management capability within EIS as a whole
– Implement standard fixes to enable 2nd line or, in some cases, 1st line to resolve customer issues quickly
– Provide face to face support where additional investigation is required or to resolve issues where remote support is not possible
– Proactively monitor the services across the Microsoft platform to ensure service stability and performance
– Responsible for the resolution of all issues with Microsoft Services that cannot be resolved at 1st or 2nd Line
Essential Skills:
– Demonstrable work-based IT experience equivalent to SCQF level 7, or be educated to HNC level
– Knowledge and experience in Active Directory, Azure AD, PowerShell, Exchange Online, SharePoint Online, Azure, Office products, Security and Compliance Centre, RMS, Intune and Teams
– Good analytical and problem-solving skills
– Excellent communication skills
– Customer focused with the ability to understand and resolve technical issues
– Prepared to take personal accountability for defined area of responsibility
– Able to work with conflicting priorities and deadlines
– Good attention to detail
– Ability to be innovative especially when looking for solutions taking value for money into account
– Flexible and proactive
Desirable Skills:
– Relevant Microsoft Certification
– ITIL Foundation
– Knowledge and experience of System Centre Configuration Manager (SCCM)
– Desire to widen area of expertise and to look for personal development opportunities
If you would like to hear more about this opportunity please get in touch.
