Operations Officer
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit an Operations Officer for an initial 23 month contract on a rate of £145.20/day (Outside IR35). This role will be office based.
Responsibilities:
– Take responsibility for ensuring the Hearings Suite, and all associated equipment, is ready for use at all times including, hearing loops, anonymity screens, and specialised seating requirements
– Operate the Hearing Room’s audio-visual and document display systems in the public hearings and troubleshoot basic technical issues, liaising with the service provider, as required
– Undertake reception duties, including receiving external visitors
– Manage web-based meetings using WebEx and troubleshoot basic technical issues, liaise with software provider, as required
– Set up workstations with IT hardware, and support colleagues with IT equipment
– Maintain a log of issues which occur during the delivery of Hearings and feed back to the Operations Team Leader during regular Hearings debriefs, implementing any remedial/corrective actions as necessary
– Manage incoming and outgoing mail, including courier services, when required
– Ensure meeting rooms and their facilities are always fit for use
– Ensure office equipment is in a state of operational readiness, e.g. printers are fully stocked with paper/toners
– Manage requests from across the organisation for office stationery, ensuring this is readily available
– Undertake the role of the Macer to cover sickness and annual leave, when required
– Assist in reviewing and, where applicable, creating and implementing standard operating procedures (SOPs) to ensure there are defined measures of control in line with ongoing business needs
– Assist with Health & Safety activities and, where required by the Operations management team, work with the building management team/landlord to ensure compliance with H&S regulations
– Assist the Operations Team Leader in reviewing sub-contractor performance, monitoring Service Level Agreement (SLAs) and feeding back via appropriate systems/reporting mechanisms
– Undertake general administrative duties
– Adhere to established administrative processes, recognising and developing areas for improvement
– Undertake ad hoc duties, as required.
Essential Skills:
– Excellent customer services skills, with a proven background in facilities services or front of house services
– Experience working with internal and external stakeholders at all levels including senior management
– Excellent administrative skills
– Excellent working knowledge, application and experience of Microsoft 365
– Positive, can-do attitude, to deliver high levels of service
– Experience carrying out or supporting Health and Safety audits/inspections
– Excellent interpersonal and communication skills
– Strong problem-solving skills with ability to work autonomously and with a flair for continuous improvement
– Proven experience of working under pressure and to tight timelines
– Personal resilience and the ability to deal with what can be distressing subject matter
– Proven ability to prioritise own workload
– Flexibility in working hours to meet business needs
– An appetite for self-development and improvement
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Take responsibility for ensuring the Hearings Suite, and all associated equipment, is ready for use at all times including, hearing loops, anonymity screens, and specialised seating requirements
– Operate the Hearing Room’s audio-visual and document display systems in the public hearings and troubleshoot basic technical issues, liaising with the service provider, as required
– Undertake reception duties, including receiving external visitors
– Manage web-based meetings using WebEx and troubleshoot basic technical issues, liaise with software provider, as required
– Set up workstations with IT hardware, and support colleagues with IT equipment
– Maintain a log of issues which occur during the delivery of Hearings and feed back to the Operations Team Leader during regular Hearings debriefs, implementing any remedial/corrective actions as necessary
– Manage incoming and outgoing mail, including courier services, when required
– Ensure meeting rooms and their facilities are always fit for use
– Ensure office equipment is in a state of operational readiness, e.g. printers are fully stocked with paper/toners
– Manage requests from across the organisation for office stationery, ensuring this is readily available
– Undertake the role of the Macer to cover sickness and annual leave, when required
– Assist in reviewing and, where applicable, creating and implementing standard operating procedures (SOPs) to ensure there are defined measures of control in line with ongoing business needs
– Assist with Health & Safety activities and, where required by the Operations management team, work with the building management team/landlord to ensure compliance with H&S regulations
– Assist the Operations Team Leader in reviewing sub-contractor performance, monitoring Service Level Agreement (SLAs) and feeding back via appropriate systems/reporting mechanisms
– Undertake general administrative duties
– Adhere to established administrative processes, recognising and developing areas for improvement
– Undertake ad hoc duties, as required.
Essential Skills:
– Excellent customer services skills, with a proven background in facilities services or front of house services
– Experience working with internal and external stakeholders at all levels including senior management
– Excellent administrative skills
– Excellent working knowledge, application and experience of Microsoft 365
– Positive, can-do attitude, to deliver high levels of service
– Experience carrying out or supporting Health and Safety audits/inspections
– Excellent interpersonal and communication skills
– Strong problem-solving skills with ability to work autonomously and with a flair for continuous improvement
– Proven experience of working under pressure and to tight timelines
– Personal resilience and the ability to deal with what can be distressing subject matter
– Proven ability to prioritise own workload
– Flexibility in working hours to meet business needs
– An appetite for self-development and improvement
If you would like to hear more about this opportunity please get in touch.
