Patient Liaison Assistant
Venesky-Brown’s client, a public sector organisation in Chelmsford, is currently looking to recruit 5 x Patient Liaison Assistants (x 4 full time / x 1 half time role) for as soon as possible until the 30th of September 2024 on a rate of £11.67/hour PAYE – working 37.5 hours, Monday – Sunday (10 or 12 hour shifts). These roles will be based onsite in Chelmsford.
Responsibilities:
– Planning of transport for future dates.
– Responsibility for the control of services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
– Liaises between staff, communications centres, transport offices and crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.
– Entering transport requests into the computer system.
– Manages resources to ensure patients are returned home promptly.
– Assists Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator.
– Print planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work.
– Keeps records of all patient arrival and departure times.
– Deals with enquiries / complaints concerning transportation.
– Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.
– A working knowledge of the service level agreements.
– Undertaking ‘front of house’ responsibilities as patient liaison when appropriate.
– Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
– ISO 9001 / 2000 – Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits.
– Undertake the training of new staff.
– Manages leave requests and absence management for Patient Liaison Assistants.
Essential Skills:
– Must be of smart appearance with a good work attendance record
– Good basic education to GCSE standard in Maths and English
– Previous experience in the grade of Patient Transport Assistant and/or experience of dealing with the public
– Flexible and approachable
– Able to remain calm in difficult or stressful situations
– Enthusiastic
– Communication
– Problem solving
– Post can require medium to high levels of emotional effort
Desirable Skills:
– Keyboard skills
– Forward thinker
– Organisational skills
– Self-Motivated
Responsibilities:
– Planning of transport for future dates.
– Responsibility for the control of services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
– Liaises between staff, communications centres, transport offices and crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.
– Entering transport requests into the computer system.
– Manages resources to ensure patients are returned home promptly.
– Assists Car Service drivers with any problems or queries they may have and liaise with the Operations Resource Coordinator.
– Print planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work.
– Keeps records of all patient arrival and departure times.
– Deals with enquiries / complaints concerning transportation.
– Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.
– A working knowledge of the service level agreements.
– Undertaking ‘front of house’ responsibilities as patient liaison when appropriate.
– Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
– ISO 9001 / 2000 – Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits.
– Undertake the training of new staff.
– Manages leave requests and absence management for Patient Liaison Assistants.
Essential Skills:
– Must be of smart appearance with a good work attendance record
– Good basic education to GCSE standard in Maths and English
– Previous experience in the grade of Patient Transport Assistant and/or experience of dealing with the public
– Flexible and approachable
– Able to remain calm in difficult or stressful situations
– Enthusiastic
– Communication
– Problem solving
– Post can require medium to high levels of emotional effort
Desirable Skills:
– Keyboard skills
– Forward thinker
– Organisational skills
– Self-Motivated
