Policy Officer
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit x 2 Policy Officers for initial 3 month contracts with option to extend on a rate of £20.22/hour PAYE – working 4 days a week (Monday to Thursday) – 9 am – 5:30 pm (32 hours a week). These roles will be hybrid working with 1 day per week required attendance in the office.
Responsibilities:
– Responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service.
– Handle inquiries and provide information to stakeholders in a professional manner on the Act – ensuring all calls are recorded in the client management system.
– Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.
– Conduct legal research – mostly in preparation with the Act and prepare comprehensive case summaries for Head of Office and the Adjudicator.
– For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.
– Manage all case files and ensure organised file maintenance.
– As and when required, assist in the preparation and coordination of meetings, including notetaking and distributing meeting material.
– Work flexibly across the organisation’s office, providing necessary support to both the Adjudicator and the Head of Office as needed.
Essential Skills:
– Must currently hold Baseline Personnel Security Standard clearance (BPSS)
– Proven experience working in legislative environments, using a case management system
– Ability to communicate legal intentions clearly and effectively through both written and oral communications to a range of internal and external stakeholders
– Strong investigative skills and attention to detail for case preparation.
– Confident call handling experience, gained in a regulatory environment.
– Strong capability to work flexibly, prioritise tasks, balance competing demands, and manage workload pressures to meet deadlines.
Desirable Skills:
– Worked within the public sector
– Experience and/or knowledge of case management
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service.
– Handle inquiries and provide information to stakeholders in a professional manner on the Act – ensuring all calls are recorded in the client management system.
– Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.
– Conduct legal research – mostly in preparation with the Act and prepare comprehensive case summaries for Head of Office and the Adjudicator.
– For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.
– Manage all case files and ensure organised file maintenance.
– As and when required, assist in the preparation and coordination of meetings, including notetaking and distributing meeting material.
– Work flexibly across the organisation’s office, providing necessary support to both the Adjudicator and the Head of Office as needed.
Essential Skills:
– Must currently hold Baseline Personnel Security Standard clearance (BPSS)
– Proven experience working in legislative environments, using a case management system
– Ability to communicate legal intentions clearly and effectively through both written and oral communications to a range of internal and external stakeholders
– Strong investigative skills and attention to detail for case preparation.
– Confident call handling experience, gained in a regulatory environment.
– Strong capability to work flexibly, prioritise tasks, balance competing demands, and manage workload pressures to meet deadlines.
Desirable Skills:
– Worked within the public sector
– Experience and/or knowledge of case management
If you would like to hear more about this opportunity please get in touch.
