Student Money Support Officer
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Student Money Support Officer on an ongoing basis on a rate of £15.36/hour PAYE – working 35 hours per week. This role will be hybrid working with at least three days per week onsite.
Responsibilities:
– Research and compile courses that fulfil the designation requirements for inclusion on the Student Loans Company (SLC) Course Management Service (CMS). Ensure accurate designation and timely submission of courses to fulfil the organisation’s statutory duty and enabling our students to access funding from the UK’s funding bodies. Offer guidance to internal stakeholders on structuring courses to meet designation requirements.
– Confirm student registration and attendance with the SLC and the Student Awards Agency Scotland (SAAS) to ensure timely payment of student loans and tuition fees. Submit Change of Circumstance (CoC) notifications to funding bodies to maintain accurate student information, their registration status, and course details.
– Handle funding inquiries by telephone, email, and in-person from students, funding bodies, and other internal, and external stakeholders, providing advice and support to ensure a seamless student funding experience. If a student’s case necessitates it, refer them to appropriate internal and external support services.
– To help the organisation meet its recruitment and retention targets, assist in the development, promotion, and administration of scholarships, bursaries, and student hardship funds, coordinating online promotion through social media platforms, the website, and other communication channels.
– Assess applications for loans from the Emergency Aid Fund.
– Participate in SLC CMS and SIS user groups to ensure that the organisation contributes to shaping critical systems for student funding across the UK.
– Collaborate with Information Services (IS) colleagues and external stakeholders to ensure systems and processes are kept up to date with the changing landscape of processes required by the UK funding bodies and SLC. Where required, recommend updates to existing systems or new system solutions to meet business requirements and ensure operational efficiency and effectiveness.
– Produce management information reports from funding body and SLC data for team/department planning and decision making.
– Provide meeting support including issuing agendas, producing, and distributing formal minutes, and progress chasing to meet deadlines for team/department meetings.
– Collaborate with colleagues within Student Advice and Support, the Student Experience Directorate, the wider organisation, and external agencies to provide excellent advice and support services to applicants and students.
– Undertake other duties as appropriate to the grade and content of the post, as directed by the Director of Student Experience.
Essential Skills:
– Significant relevant experience or a qualification to HNC level with general administrative or other relevant experience.
– Experience in conducting research and compiling data to identify courses that meet designation requirements for inclusion on the Student Loans Company (SLC) Course Management Service (CMS)
– Comprehensive, practical knowledge and experience of navigating the intricacies of UK funding bodies and the Student Loans Company (SLC) systems and processes, coupled with a keen awareness of forthcoming sector changes.
– Experience of working in a role(s) that require a high degree of accuracy and attention to detail whilst still meeting time critical deadlines, including work with financial information.
– Experience of working empathetically and sensitively with a culturally diverse client group with a wide range of financial and personal needs.
– Strong communication skills, with the ability to handle funding inquiries from various stakeholders via telephone, email, and in-person interactions.
– Knowledge of key issues in the area of student advice and support and how support in these areas contributes to the wider student experience.
– Familiarity with coordinating promotions through social media platforms, websites, and other communication channels.
– Ability to analyse and suggest approaches to complex practical problems.
– Ability to effectively plan, organise, and prioritise work activities and tasks, managing competing demands across the entirety of an academic year.
– Ability to respect the confidentiality of client information and to handle such information respectfully and appropriately.
– Ability to work as a team but also work independently and use judgement within the framework of agreed procedures and priorities to deal with unforeseen problems and circumstances.
– Excellent organisational and time management skills.
– Ability to work flexibly within an office environment or remotely and use the technology to do this.
– Excellent communication, interpersonal and advisory skills
– Ability to respect the confidentiality of client information and to handle such information respectfully and appropriately.
– Ability to engage positively with a wide range of service users, from diverse backgrounds and cultures and with diverse needs
– Willingness to work outside normal office hours on a pre-arranged and agreed basis
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Research and compile courses that fulfil the designation requirements for inclusion on the Student Loans Company (SLC) Course Management Service (CMS). Ensure accurate designation and timely submission of courses to fulfil the organisation’s statutory duty and enabling our students to access funding from the UK’s funding bodies. Offer guidance to internal stakeholders on structuring courses to meet designation requirements.
– Confirm student registration and attendance with the SLC and the Student Awards Agency Scotland (SAAS) to ensure timely payment of student loans and tuition fees. Submit Change of Circumstance (CoC) notifications to funding bodies to maintain accurate student information, their registration status, and course details.
– Handle funding inquiries by telephone, email, and in-person from students, funding bodies, and other internal, and external stakeholders, providing advice and support to ensure a seamless student funding experience. If a student’s case necessitates it, refer them to appropriate internal and external support services.
– To help the organisation meet its recruitment and retention targets, assist in the development, promotion, and administration of scholarships, bursaries, and student hardship funds, coordinating online promotion through social media platforms, the website, and other communication channels.
– Assess applications for loans from the Emergency Aid Fund.
– Participate in SLC CMS and SIS user groups to ensure that the organisation contributes to shaping critical systems for student funding across the UK.
– Collaborate with Information Services (IS) colleagues and external stakeholders to ensure systems and processes are kept up to date with the changing landscape of processes required by the UK funding bodies and SLC. Where required, recommend updates to existing systems or new system solutions to meet business requirements and ensure operational efficiency and effectiveness.
– Produce management information reports from funding body and SLC data for team/department planning and decision making.
– Provide meeting support including issuing agendas, producing, and distributing formal minutes, and progress chasing to meet deadlines for team/department meetings.
– Collaborate with colleagues within Student Advice and Support, the Student Experience Directorate, the wider organisation, and external agencies to provide excellent advice and support services to applicants and students.
– Undertake other duties as appropriate to the grade and content of the post, as directed by the Director of Student Experience.
Essential Skills:
– Significant relevant experience or a qualification to HNC level with general administrative or other relevant experience.
– Experience in conducting research and compiling data to identify courses that meet designation requirements for inclusion on the Student Loans Company (SLC) Course Management Service (CMS)
– Comprehensive, practical knowledge and experience of navigating the intricacies of UK funding bodies and the Student Loans Company (SLC) systems and processes, coupled with a keen awareness of forthcoming sector changes.
– Experience of working in a role(s) that require a high degree of accuracy and attention to detail whilst still meeting time critical deadlines, including work with financial information.
– Experience of working empathetically and sensitively with a culturally diverse client group with a wide range of financial and personal needs.
– Strong communication skills, with the ability to handle funding inquiries from various stakeholders via telephone, email, and in-person interactions.
– Knowledge of key issues in the area of student advice and support and how support in these areas contributes to the wider student experience.
– Familiarity with coordinating promotions through social media platforms, websites, and other communication channels.
– Ability to analyse and suggest approaches to complex practical problems.
– Ability to effectively plan, organise, and prioritise work activities and tasks, managing competing demands across the entirety of an academic year.
– Ability to respect the confidentiality of client information and to handle such information respectfully and appropriately.
– Ability to work as a team but also work independently and use judgement within the framework of agreed procedures and priorities to deal with unforeseen problems and circumstances.
– Excellent organisational and time management skills.
– Ability to work flexibly within an office environment or remotely and use the technology to do this.
– Excellent communication, interpersonal and advisory skills
– Ability to respect the confidentiality of client information and to handle such information respectfully and appropriately.
– Ability to engage positively with a wide range of service users, from diverse backgrounds and cultures and with diverse needs
– Willingness to work outside normal office hours on a pre-arranged and agreed basis
If you would like to hear more about this opportunity please get in touch.
