Venesky Brown Recruitment is delighted to be working in partnership with the Qualifications Scotland to recruit over 200 temporary staff including multiple Supervisors with start dates as early as March and running through to July 2026.
These roles are based full time at the Qualifications Scotland Centre in Dalkeith and offer a fantastic opportunity to gain valuable experience in a fast-paced, customer-focused environment, with full training and ongoing support provided.
Shift Patterns Available – Monday to Sunday (5 days out of 7)

• 8:00am – 4:00pm
• 9.00am – 5:00pm
• 1:00pm – 9:00pm

The Role
As a Supervisor, you’ll provide support to administrative colleagues within the team. To provide high level, quality customer service and administrative support to enable the delivery of Qualification Scotland products and services. This includes, generating and analysing reports to make data led decisions ensuring marking progress for components are on track to complete within agreed deadlines, and overseeing the reallocation of packets containing exam materials to appointees.
This is an excellent opportunity for people who enjoy helping others, solving problems, and working as part of a supportive team.
What You’ll Be Doing

• Supervise and coordinate the work of Agency administrative colleagues
• Identify requirements and request resources to ensure that tasks are completed accurately and timeously and within Qualification Scotland policies and procedures
• Provide administrative support to ensure activities are carried out accurately and according to plan and to ensure compliance with documented processes.
• Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate.
• Carry out filing of information to ensure it is stored accurately following relevant policies and procedures.
• Provide high levels of customer service in respect to queries ensuring responses are issued promptly, accurately and following Qualification Scotland guidelines while maintaining key stakeholder relationships.
• Carry out numerical calculations.
• Communicate with internal customers via email.
• Communicate with external customers via phone.
• Maintain a tidy work area and comply with all Health and Safety regulations.

The Impact You’ll Make

• You’ll be the reassuring and professional voice customers rely on for support
• Your accuracy and attention to detail will help ensure smooth and effective operations
• Your teamwork and communication skills will contribute to a positive, high-performing environment
• Your commitment to service standards will directly influence customer satisfaction

What We’re Looking For

• High degree working knowledge of Microsoft Excel.
• Good communication, interpersonal and organisational skills.
• Good attention to detail and accuracy.
• Excellent customer service skills.
• Be able to understand written and verbal communications.
• Good, general administrative skills.
• PC literate with proficient and accurate keyboard skills.
• Flexible working approach and ability to work on own as well as part of a team.
• Experience of working to tight deadlines.
• Have a confident telephone manner.
• Good written communication skills.

Training & Support

• Full induction to support your success from day one
• Training on bespoke systems and software
• Ongoing learning and development throughout your assignment

What’s On Offer

• Competitive hourly rate of £15.39 per hour
• On-site parking
• Good public transport links
• On-site café and staff canteen
• Local amenities
• A supportive team environment with comprehensive training

Interested?
If you’d like to find out more or apply, please contact Sam Rankin at Samr@venesky-brown.co.uk
Apply early – roles will be filled quickly.