Team Manger (Call Centre)
Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit a Team Manager for early August on an initial 6 month contract with potential to extend on a rate of £17.59/hour PAYE. The working hours are 35 hours per week. This role will be a hybrid of working at home and in the office.
 
Responsibilities:
 
– Support, motivate and develop your team – creating a strong team environment where everyone plays their part.
– Lead your team by example every day.
– Responsible for quality assurance, performance, attendance management, diversity and fairness at work, assisting your team with any questions or concerns they may have.
– Our People Strategy is really important – you’ll support it by carrying out monthly conversations and appraisals with colleagues.
– Encourage your team to be confident in bringing ideas and improvements to the table.
– We need to deal with enquiries sensitively, appropriately and consistently. You’re a role model who will demonstrate this every day.
– Manage future changes to policy and processes with your team efficiently.
– Work with colleagues to continuously improve the service we provide to the people of Scotland.
 
Essential Skills:
 
– Need to be adaptable, energetic and enthusiastic and able to deliver the best customer service.


If you would like to hear more about this opportunity please get in touch.

Job Overview

Team Manger (Call Centre)
Dundee, Dundee City, Scotland, Scotland
£17.59 per hour -
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Consultant

Consultant

Murray Thomson