Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Representative from January 16th 2025 – May 30th 2025 on a rate of £13.52/hour PAYE. This role will be based onsite. The working hours are Monday – Thursday 8:30am – 4:30pm & Friday 8:30am – 3:30pm.


Responsibilities:

 

– Manage inbound emails in a timely manner.

– Identify customer’s needs, clarify information.

– Record all conversations in our CRM system in a comprehensive way.

– Build good working relationships in order to engage with customers and colleagues effectively.

– Frequently attend ongoing training and briefs to improve knowledge and performance levels.

– Focus on meeting Service Level Agreement targets and timescales.

– Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate

– Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales

– Maintain a tidy work area and comply with all Health and Safety regulations

– Dealing with Administration of VE Mark Sheets returned from centres

 


Essential Skills:

 

– Good Standard of education with strong skills in numeracy and literacy.

– Previous experience in a customer services/support role.

– Proven ability to deal with all enquiries and work as a productive member of the team.

– Must be able to communicate appropriately and effectively with clarity both verbally and in writing.

– Ability to work with accuracy and with an attention to detail in a pressurised environment.

– Strong phone and verbal communication skills along with active listening.

– Familiarity with CRM systems and practices.

– Customer focus and adaptability to different personality types.

– Ability to multi-task, set priorities and manage time effectively.

– Attention to detail

– Ability to take on new tasks in a positive manner

– Experience of using Microsoft Office, databases & telephone systems in a customer focused organisation

 

  INDADMIN