Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for a 1 month contract on a rate of £13.21/hour PAYE. This role will be a hybrid of working at home and in the office.

 

Responsibilities:

 

– Opening and closing of the location.

– Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.

– Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes.

– Liaise with internal and external partners to facilitate daily operations.

– Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.

– Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations.

– Respond to and provide support for all incidents and emergencies in line with procedures.

– Support and promote Events and Exhibitions

– Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.

– Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.

– Comply with all cash handling and banking procedures.

– Carry out general administration tasks including record keeping.

 

 

Essential Skills:

 

– Previous visitor or customer service experience

– Computer literate – use of Microsoft Word, Outlook, Excel, databases

– Previous experience of following health and safety procedures

– Previous cash handling and till operation experience

– Ability to follow established work procedures

 

 

Desirable Skills:

 

– Previous experience of answering enquiries in person, via email and over the phone    

– Delivering 5-star customer service

– SVQ 2 or above equivalent in Customer Care        

– First Aid Certificate

 

 

If you would like to hear more about this opportunity please get in touch.

Indeedpublicsector