Visitor Welcome Team Member
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for a 1 month contract on a rate of £13.96/hour PAYE. This role will be based onsite. The working hours are 8.15am – 4.15pm, Monday, Tuesday, ,Friday, Saturday, Sunday (days off are Wednesday and Thursday).
Responsibilities:
– Opening and closing of the location.
– Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
– Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes.
– Liaise with internal and external partners to facilitate daily operations.
– Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
– Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations.
– Respond to and provide support for all incidents and emergencies in line with procedures.
– Provide support for the Christmas at the location’s event
– Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
– Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
– Comply with all cash handling and banking procedures.
– Carry out general administration tasks including record keeping.
Desirable Skills:
– Looking for someone with great customer service skills and experience in a 5 star visitor attraction if possible. – This is a role being out in the garden meeting our visitors and ensuring their safety (especially while we have Christmas installations in place), enjoyment and interest in our history.
Responsibilities:
– Opening and closing of the location.
– Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
– Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes.
– Liaise with internal and external partners to facilitate daily operations.
– Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
– Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations.
– Respond to and provide support for all incidents and emergencies in line with procedures.
– Provide support for the Christmas at the location’s event
– Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
– Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
– Comply with all cash handling and banking procedures.
– Carry out general administration tasks including record keeping.
Desirable Skills:
– Looking for someone with great customer service skills and experience in a 5 star visitor attraction if possible. – This is a role being out in the garden meeting our visitors and ensuring their safety (especially while we have Christmas installations in place), enjoyment and interest in our history.
