Visitor Welcome Team Member
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for an initial 1 month contract with option to extend on a rate of £13.97/hour PAYE – working 4 days per week (Thursday-Sunday 9.30am-5.30pm). This role will be based in Edinburgh.
Responsibilities:
– Opening and closing of the Garden including all reception points, buildings, and Garden security.
– Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
– Ensure the health and safety of visitors/customers within the Garden, following all procedures and contributing to all reviews of processes.
– Liaise with internal and external partners to facilitate daily operations.
– Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
– Provide effective patrolling of the Garden to protect the Living Collection and ensure that visitors adhere to the regulations.
– Respond to and provide support for all incidents and emergencies in line with procedures.
– Support and promote Events and Exhibitions.
– Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
– Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
– Comply with all cash handling and banking procedures.
– Carry out general administration tasks including record keeping.
Essential Skills:
– Basic disclosure required
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– Opening and closing of the Garden including all reception points, buildings, and Garden security.
– Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
– Ensure the health and safety of visitors/customers within the Garden, following all procedures and contributing to all reviews of processes.
– Liaise with internal and external partners to facilitate daily operations.
– Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
– Provide effective patrolling of the Garden to protect the Living Collection and ensure that visitors adhere to the regulations.
– Respond to and provide support for all incidents and emergencies in line with procedures.
– Support and promote Events and Exhibitions.
– Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
– Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
– Comply with all cash handling and banking procedures.
– Carry out general administration tasks including record keeping.
Essential Skills:
– Basic disclosure required
If you would like to hear more about this opportunity please get in touch.
