Housing Assistant
Venesky-Brown’s client, a public sector organisation in Clarkston, is currently looking to recruit a Housing Assistant until the 8th July on a rate of £15.05/hour PAYE. This role will be based on site.
Responsibilities:
– To provide an initial assessment/advice/triage service for customers to determine how best to proceed with their enquiry. To achieve this, the Housing Assistant will provide a caring professional service to tenants and other customers, both internal and external, following the Council’s customer care policies, including responding to telephone calls; face-to-face contact; letter; emails, etc. within specific timescales
– To provide administrative and clerical support to the Temporary Accommodation Manager including monitoring rent accounts/ maximising rental income/ minimising rent loss, processing invoices and ordering goods.
– To receive/record mail and other verbal/written enquiries and allocate/process in accordance with departmental procedures.
– To accurately collect, record and maintain customer information ensuring information systems, files and databases are kept up to date. In addition, where necessary, complete timely referrals to either internal or external contacts as appropriate, in doing so ensuring that all data privacy guidelines are followed at all times
– Apply and support the use of all housing management systems and mobile technologies to ensure all information/ cases/ applications and associated communications are processed appropriately and effectively recorded.
– To carry out any other duties as directed by senior staff that is commensurate to the grade of the post
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– To provide an initial assessment/advice/triage service for customers to determine how best to proceed with their enquiry. To achieve this, the Housing Assistant will provide a caring professional service to tenants and other customers, both internal and external, following the Council’s customer care policies, including responding to telephone calls; face-to-face contact; letter; emails, etc. within specific timescales
– To provide administrative and clerical support to the Temporary Accommodation Manager including monitoring rent accounts/ maximising rental income/ minimising rent loss, processing invoices and ordering goods.
– To receive/record mail and other verbal/written enquiries and allocate/process in accordance with departmental procedures.
– To accurately collect, record and maintain customer information ensuring information systems, files and databases are kept up to date. In addition, where necessary, complete timely referrals to either internal or external contacts as appropriate, in doing so ensuring that all data privacy guidelines are followed at all times
– Apply and support the use of all housing management systems and mobile technologies to ensure all information/ cases/ applications and associated communications are processed appropriately and effectively recorded.
– To carry out any other duties as directed by senior staff that is commensurate to the grade of the post
If you would like to hear more about this opportunity please get in touch.
