Booking Office Coordinator
Venesky-Brown’s client, a public sector organisation in Clydebank, is currently looking to recruit a Radiology Booking Office Co-ordinator Support for an initial 4 month contract on a rate of £14.52/hour PAYE. This role will be based onsite in Clydebank.
Responsibilities:
– To ensure the receipt and processing of all patient referrals.
– To achieve set monthly targeted patient numbers, targeted unoccupied diary slots and targeted turnaround times.
– Communicates and builds relationships on a daily basis with colleagues in referring Boards.
– Communicates with Radiographers, Consultant Radiologists and Cardiologists on a daily basis to ensure accurate and timely booking of examinations.
– To ensure that all relevant patient information such as previous medical and operational history, allergy information, recent blood results etc and any other relevant information are sourced prior to patient attending the department.
– To ensure that all referral information is complete, to facilitate the updating of all spreadsheets such as DMMI (Diagnostics Monthly Management Information) returns to ISD (Information Services Division).
– To accurately input all patient demographic and appointment information, including into Trakcare (patient administration system) and the Radiology Information System (RIS).
– Co-ordinate all patient appointments on the RIS using patient focused booking methods agreed by the Diagnostic Consultative Collaborative.
– Co-ordinate all patient and escort hotel accommodation requests.
– Compiles all patient appointments and admission letters,
– Selects and compiles all relevant fasting instructions.
– Selects and complies pre op medication requirements.
– Communicates directly with the public either by telephone or in writing regarding appointment dates.
– To co-ordinate all cancelled and rescheduled appointments as soon as possible and record these plus any periods of unavailability on the RIS.
– To record numbers of referrals received on a daily basis in order to update statistical spreadsheets.
– To operate within the guidelines set out in the Data Protection Act.
Essential Skills:
– Significant previous experience in a healthcare environment, ideally within an administrative or patient‑facing role. Whilst having Radiology experience
– Highly developed interpersonal skills, with the ability to communicate effectively and professionally at all levels.
– Excellent communication skills, with a strong emphasis on customer care and an excellent telephone manner.
– Excellent organisational skills, with the ability to prioritise tasks and manage a high‑volume workload.
– Highly developed tact and diplomacy, particularly in handling sensitive or complex situations.
– Ability to work as part of a team, contributing positively to team performance and service delivery.
– Computer literacy, with a working knowledge of general office software systems (e.g., Microsoft Office).
– Numeracy, literacy, and accurate typing/keyboard skills suitable for administrative tasks.
– Ability to operate effectively under pressure and work to strict guidelines and deadlines.
– Demonstrates a high level of discretion and confidentiality, particularly when handling patient data.
– Demonstrates flexibility regarding work schedules to support service needs.
– Working knowledge of the Data Protection Act and understanding of patient confidentiality requirements.
Desirable Skills:
– HNC/HND in Administration or a similar subject.
– Basic knowledge of medical terminology.
– Experience working with booking systems, waiting list management, or radiology/PACS environments.
If you would like to hear more about this opportunity please get in touch.
Responsibilities:
– To ensure the receipt and processing of all patient referrals.
– To achieve set monthly targeted patient numbers, targeted unoccupied diary slots and targeted turnaround times.
– Communicates and builds relationships on a daily basis with colleagues in referring Boards.
– Communicates with Radiographers, Consultant Radiologists and Cardiologists on a daily basis to ensure accurate and timely booking of examinations.
– To ensure that all relevant patient information such as previous medical and operational history, allergy information, recent blood results etc and any other relevant information are sourced prior to patient attending the department.
– To ensure that all referral information is complete, to facilitate the updating of all spreadsheets such as DMMI (Diagnostics Monthly Management Information) returns to ISD (Information Services Division).
– To accurately input all patient demographic and appointment information, including into Trakcare (patient administration system) and the Radiology Information System (RIS).
– Co-ordinate all patient appointments on the RIS using patient focused booking methods agreed by the Diagnostic Consultative Collaborative.
– Co-ordinate all patient and escort hotel accommodation requests.
– Compiles all patient appointments and admission letters,
– Selects and compiles all relevant fasting instructions.
– Selects and complies pre op medication requirements.
– Communicates directly with the public either by telephone or in writing regarding appointment dates.
– To co-ordinate all cancelled and rescheduled appointments as soon as possible and record these plus any periods of unavailability on the RIS.
– To record numbers of referrals received on a daily basis in order to update statistical spreadsheets.
– To operate within the guidelines set out in the Data Protection Act.
Essential Skills:
– Significant previous experience in a healthcare environment, ideally within an administrative or patient‑facing role. Whilst having Radiology experience
– Highly developed interpersonal skills, with the ability to communicate effectively and professionally at all levels.
– Excellent communication skills, with a strong emphasis on customer care and an excellent telephone manner.
– Excellent organisational skills, with the ability to prioritise tasks and manage a high‑volume workload.
– Highly developed tact and diplomacy, particularly in handling sensitive or complex situations.
– Ability to work as part of a team, contributing positively to team performance and service delivery.
– Computer literacy, with a working knowledge of general office software systems (e.g., Microsoft Office).
– Numeracy, literacy, and accurate typing/keyboard skills suitable for administrative tasks.
– Ability to operate effectively under pressure and work to strict guidelines and deadlines.
– Demonstrates a high level of discretion and confidentiality, particularly when handling patient data.
– Demonstrates flexibility regarding work schedules to support service needs.
– Working knowledge of the Data Protection Act and understanding of patient confidentiality requirements.
Desirable Skills:
– HNC/HND in Administration or a similar subject.
– Basic knowledge of medical terminology.
– Experience working with booking systems, waiting list management, or radiology/PACS environments.
If you would like to hear more about this opportunity please get in touch.
