Venesky-Brown’s client, a public sector organisation in Midlothian, is currently looking to recruit a Housing Support Assistant for a 6 month contract on a rate of £13.11/hour PAYE. The working hours are 36 hours per week. This role will be based onsite.
 
Responsibilities:
 
– Answering phones (major task)
 – Messages
 – Resolving general enquiries
 – Signpost to (eg) repairs
 
– Invoices
 – Furniture invoices
 – Deposit invoices
 – Any other invoices as required
 
– Furniture Orders (major task)
 – Raising orders on the system
 – Printing orders and putting them in temp packs to be signed off by TAO
 
– Flipping Properties
 – Contacting client
 – Following process
 – Flipping admin
 – Producing missives
 – Communicating with TAO/HML and HO when organising sign ups
 
– Spreadsheets
 – VOIDS board – daily task to update it
 – VOIDS spreadsheet – so properties can be monitored through VOIDS and Housing contacts
 – Weekly Arrears monitoring spreadsheet to be developed
 – HL3 spreadsheet – daily updates as and when people move in and out
 
– Liaison with Furniture Company
 – Chase up orders
 – Resolve order errors
 – Monitor keys going in and out including handing them to the contractor in the mornings
 – Updating temp officers on progress of properties
 
– Prepare new Tenancy packs
 – Printing documents
 – Gathering utility information including phoning companies where required
 – Create packs for temp officers
 – Creating the routine visit packs – printing documents for temp officers
 
– General letters through ONE
 – Routine Inspection letters
 – Access Letters
 – Any other general letters as required
 
– Private landlords
 – Invoicing – checking them and putting them on the system
 – Gas safety certificates
 – General repair issues
 – Updating landlord spreadsheets
 – Identifying when tenant moving out so Team Leader can end the contract with landlord.
 – Checking system to respond to payment enquiries.
 
– Keys
 – Organise any key cutting
 – Chase tenants for keys and termination forms when they vacate accommodation.
 
– Visits
 – Accompany temp officer to visits (outside COVID 19 restrictions) where required
 
– Utilities
 – Contacting Utility suppliers
 – Topping up meters – this can involve arranging petty cash from Resources Team
 – Arranging meter cards
 – Processing/noting meter readings
 – Payment of any utility bills
 
– Repairs
 – Assisting tenants to deal with repair issues
 – Send emails to contacts to arrange/chase any works like uplifts, garden issues, pest control etc
 – Organising white goods repairs or advising temp officer of replacement goods needing ordered.
 
– IT applications
 – Academy
 – Create tenancy
 – End tenancy
 – Update tenant contact info
 – Update housing applications
 – Update contact notes form visits/phone calls etc
 – Create documents – letters, property inspection sheet, appointments etc
 
– Comino
 – Send emails – new tenancy; start and end of tenancy, VOIDS info
 – Letters/occupancy agreements
 – Importing emails and documents
 
 
Desirable Skills:
 
– Admin experience – housing background/local government experience is desirable
 
 
 
If you would like to hear more about this opportunity please get in touch.