Venesky-Brown’s client, a public sector organisation in Cambuslang, is currently looking to recruit an ICT Service Desk Analyst for an initial 3 month contract with potential to extend on a rate of £130/day (Inside IR35). This role will be based onsite in Cambuslang however, remote working may be possible on occasion.
 
Responsibilities:
 
– Support the team in providing an exception service to our users based across Scotland.
 
Essential Skills:
 
– Experience providing exceptional customer service and satisfaction.
– Comfortable with verbal and written communication to customers and 3rd party suppliers.
– Previous experience of working in an ICT / Technology Service Desk
– Ability to learn and navigate ITSM tools to create, update and close tickets.
– Awareness of ITIL processes such as Incident Management, Service Request Fulfilment, etc.
– Ability to document calls received to the ICT Service Desk within ITSM tool.
– Working knowledge of core M365 products / apps.
– Ability to work under effectively when demands are high.
– Ability to work on own initiative where required, while taking direction when appropriate.
– Good knowledge of Active Directory / Entra ID.
– Demonstrable experience providing a high quality, first line support service with a high degree of first rime resolutions.
 
If you would like to hear more about this opportunity please get in touch.