Visitor Welcome Team Member
Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit a Visitor Welcome Team Member for a 1 month contract on a rate of £13.21/hour PAYE. This role will be a hybrid of working at home and in the office.
Responsibilities:
– Opening and closing of the location.
– Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
– Ensure the health and safety of visitors/customers within the location, following all procedures and contributing to all reviews of processes.
– Liaise with internal and external partners to facilitate daily operations.
– Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
– Provide effective patrolling of the location to protect the Living Collection and ensure that visitors adhere to the location’s regulations.
– Respond to and provide support for all incidents and emergencies in line with procedures.
– Support and promote Events and Exhibitions
– Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
– Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
– Comply with all cash handling and banking procedures.
– Carry out general administration tasks including record keeping.
Essential Skills:
– Previous visitor or customer service experience
– Computer literate – use of Microsoft Word, Outlook, Excel, databases
– Previous experience of following health and safety procedures
– Previous cash handling and till operation experience
– Ability to follow established work procedures
Desirable Skills:
– Previous experience of answering enquiries in person, via email and over the phone
– Delivering 5-star customer service
– SVQ 2 or above equivalent in Customer Care
– First Aid Certificate
If you would like to hear more about this opportunity please get in touch.
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